Customer Service Representative

TEKsystems; Chino (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Onsite workplace

Job summary

TEKsystems is seeking an entry-level Contract-to-Hire Call Center Specialist in Chino, CA. The role focuses on handling airbags recall inquiries, warranties, and radio codes, with 30-40 calls per shift and detailed case documentation.

Onsite, full-time expectations with standard benefits, and opportunities for growth. Work hours are 6am-5pm across multiple schedules, with a strict deadline for application and a fully onsite team environment.

Qualifications

• Must be able to work with a team and on their own.
• Must be able to type 35WPM minimum
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience
• Good decision making skills - must be able to work independently with little supervision.

Responsibilities

• Coordinate airbags recall appointments and provide all necessary dealership information.
• Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
• Accurately document customer concerns to create detailed cases.
• Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
• Collaborate with teammates for continuous feedback and professional growth.
• Handle settlement calls with utmost professionalism.
• Provide comprehensive support and details on claims.
• Utilize call center software to efficiently manage interactions and data.
• Achieve performance targets in call handling, customer satisfaction, and resolution rates.
• Navigate multiple screens and software systems to assist customers effectively.

Skills

customer service

call center

computer navigation

escalations

Job description

Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same.

• Coordinate airbags recall appointments and provide all necessary dealership information.
• Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease.
• Accurately document customer concerns to create detailed cases.
• Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched.
• Collaborate with teammates for continuous feedback and professional growth.
• Handle settlement calls with utmost professionalism.
• Provide comprehensive support and details on claims.
• Utilize call center software to efficiently manage interactions and data.
• Achieve performance targets in call handling, customer satisfaction, and resolution rates.
• Navigate multiple screens and software systems to assist customers effectively.

Your availability is required Monday-Friday from 6am-5pm across various schedules. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Top Skills Details

customer service,call center,computer navigation. escalations

Additional Skills & Qualifications

• Must be able to work with a team and on their own
• Must be able to type 35WPM minimum
• Computer skills - able to navigate multiple screens, tabs, software, etc.
• Previous customer service experience
• Good decision making skills - must be able to work independently with little supervision.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Chino, CA.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Chino, CA.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Chino,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.