Customer Service Representative Luxury Automotive Support

TEKsystems; United States; Híbrido; USD 28.000 - 32.000; Jornada completa

Descripción de la vacante

TEKsystems is seeking a polished Customer Service Representative to support customers of a premier luxury automotive brand. The role emphasizes high-touch, white-glove service, case management from start to finish, and multi-channel troubleshooting from vehicle tech to connectivity.

Candidates should have 2+ years in customer service, with call center experience preferred, and a Bachelor’s degree or equivalent.

Formación

• 2+ years of customer service experience, preferably in a call center.
• Bachelor's degree or equivalent work experience required.
• Experience with case management, escalations, service concerns, or dealer/customer support preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and technical troubleshooting abilities.
• Comfortable using Apple and Android devices.
• Proficient with Microsoft Excel, Word, and PowerPoint.
• Ability to navigate multiple computer systems while assisting customers.
• Strong reading comprehension and documentation skills.
• Able to work in a fast-paced environment and adapt to changing priorities.
• Reliable with a consistent work history and issue-resolution track record.

Responsabilidades

• Provide professional high-level customer service via inbound calls and other channels.
• Manage customer cases from initial contact through resolution with detailed documentation.
• Handle escalated concerns with empathy, a solutions-focused approach.
• Troubleshoot vehicle connectivity, infotainment, and mobile apps.
• Communicate with customers, dealership personnel, field reps, and internal teams.
• Research complex issues to identify root causes and solutions.
• Maintain thorough documentation of contacts, actions, and resolutions.
• Meet or exceed KPIs for customer satisfaction and service levels.
• Participate in quality reviews and identify process improvements.
• Manage multiple cases and priorities with accuracy and professionalism.

Conocimientos

Customer service

Communication skills

Case management

Technical troubleshooting

Apple/Android devices

Office suite

Multichannel support

Educación

Bachelor's degree or equivalent work experience

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Descripción del empleo

Position Overview

We are seeking a professional, polished Customer Service Representative to support customers of a premier luxury automotive brand. This position is ideal for someone with strong call center experience who excels at handling complex customer concerns, managing cases from start to finish, and delivering a high-touch, "white glove" customer experience.

In this role, you will assist customers with a variety of needs, including general customer assistance, vehicle technology, connectivity, infotainment systems, mobile applications, dealership support, and escalated service concerns. Candidates should be comfortable troubleshooting issues, communicating with customers across multiple channels, and working closely with internal teams and dealership personnel to reach resolutions.

Key Responsibilities

• Provide professional, high-level customer service to luxury automotive customers through inbound calls and other communication channels.
• Manage customer cases from initial contact through resolution, including detailed documentation and timely follow-up.
• Handle escalated customer concerns with empathy, professionalism, and a solutions-focused approach.
• Troubleshoot vehicle connectivity, Wi-Fi, infotainment systems, mobile applications, and other technology-related concerns.
• Communicate with customers, dealership personnel, field representatives, leadership, and internal support teams.
• Research complex customer issues and assist with identifying root causes and appropriate solutions.
• Maintain detailed documentation of customer contacts, actions taken, follow-ups, and case resolutions.
• Meet or exceed performance expectations related to customer satisfaction, service levels, case activity, and timely completion.
• Participate in quality reviews and continuously look for opportunities to improve the overall customer experience.
• Manage multiple cases and priorities while maintaining a high level of accuracy and professionalism.

Qualifications

• 2+ years of customer service experience, preferably within a call center environment.
• Luxury customer service experience strongly preferred.
• Automotive customer service, dealership support, or automotive industry experience is a plus.
• Bachelor's degree or equivalent work experience required.
• Previous experience with case management, escalations, service concerns, or dealer/customer support strongly preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and technical troubleshooting abilities.
• Comfortable working with both Apple and Android devices.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to navigate multiple computer systems while assisting customers.
• Strong reading comprehension, attention to detail, and documentation skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Reliable with a consistent work history and demonstrated ability to manage customer issues through resolution.

Schedule & Work Environment

• Candidates must be available for shifts Monday through Friday between 8:00 AM and 9:00 PM and Saturdays between 9:00 AM and 9:00 PM.
• Employees will not be scheduled six days per week.
• Time off during the first 90 days of training is generally not available.

Why This Opportunity?

This is an excellent opportunity to gain experience supporting an iconic luxury automotive brand while developing skills in customer experience, case management, vehicle technology, troubleshooting, and escalated customer support. The position offers work-from-home potential following training as well as opportunities for professional growth for individuals who perform well and continue developing their customer service expertise.

Job Type & Location

This is a Contract position based out of Sterling Heights, MI.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Sterling Heights, MI.

Application Deadline

This position is anticipated to close on Nov 16, 2026.

Workplace Type

This is a hybrid position in Sterling Heights,MI.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.