Unit Service Associate

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Brigham and Women's Hospital is seeking an onsite Housekeeping Associate to provide essential cleaning and linen services at 15 Francis Street. The role supports patient and guest areas with attention to detail and timely task execution.

The position requires 1–2 years of customer service or 0–1 year housekeeping experience, a high school diploma or equivalent, and adherence to safety protocols. 40 hours weekly, day shift.

Qualifications

• High School Diploma or Equivalent preferred.
• 1-2 years customer service experience or 0-1 year housekeeping preferred.
• Familiar with cleaning techniques, equipment and products.

Responsibilities

• Perform routine cleaning tasks: sweeping, mopping, dusting, vacuuming and disinfecting.
• Handle and maintain linen supplies, change bed linens, replenish towels and toiletries.
• Dispose of trash, recyclables, and hazardous materials per procedures.
• Restock supplies and amenities; maintain cleaning logs and occupancy status.
• Follow safety protocols and proper handling of cleaning chemicals.

Skills

Customer service

Attention to detail

Task prioritization

Follow instructions

Teamwork

Trustworthiness

Education

High School Diploma or Equivalent

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

11AM-7.30PM

Weekends & Holidays Rotation

Summary:

Responsible for providing support services and assistance in maintaining cleanliness and orderliness by ensuring a clean and hygienic environment for the guests, patients, or occupants.

Does this position require Patient Care? No

Essential Functions

• Performing routine cleaning tasks such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
• Handling and maintaining linen supplies, including changing bed linens, replenishing towels and toiletries, and collecting and sorting soiled linens for laundry services.
• Properly disposing of trash, recyclables, and hazardous materials according to established procedures and regulations.
• Monitoring and restocking supplies and amenities such as toiletries, towels, cleaning products, and other necessary items.
• Maintaining accurate records of cleaning activities, including daily cleaning logs, room occupancy status, maintenance requests, and other relevant documentation.
• Following established safety protocols, including the use of personal protective equipment and the proper handling and storage of cleaning chemicals.

Qualifications

Education

High School Diploma or Equivalent preferred

Licenses and Credentials

Experience

Customer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferred

Knowledge, Skills and Abilities

• Familiarity with different cleaning techniques, equipment, and products.
• Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Customer service skills to ensure guest/patient satisfaction.
• Ability to follow instructions and work well with others.
• Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately.

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.