Unit Service Associate

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Mass General Brigham's Brigham and Women's Hospital in Boston is seeking a friendly, detail-oriented housekeeping associate to maintain a clean, safe, and welcoming environment for patients and guests. You will perform routine cleaning, restock supplies, and follow safety protocols.

The role supports housekeeping operations Monday through Friday, 9:00 AM to 3:30 PM, onsite. Prior customer service or housekeeping experience is preferred; a high school diploma or equivalent is recommended.

Qualifications

• High School Diploma or Equivalent preferred.
• 1-2 years experience preferred or Housekeeping Experience 0-1 year preferred.
• Knowledge, Skills and Abilities- Familiarity with different cleaning techniques, equipment, and products.

Responsibilities

• Sweep, mop, dust, vacuum, and disinfect surfaces.
• Handle and maintain linen supplies, including changing bed linens, replenishing towels and toiletries, and sorting soiled linens for laundry services.
• Properly dispose of trash, recyclables, and hazardous materials according to procedures.

Skills

Customer Service Experience

Attention to detail

Time management

Follow instructions

Education

High School Diploma or Equivalent

Tools

Cleaning equipment

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryResponsible for providing support services and assistance in maintaining cleanliness and orderliness by ensuring a clean and hygienic environment for the guests, patients, or occupants.Does this position require Patient Care?NoEssential FunctionsPerforming routine cleaning tasks such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.Handling and maintaining linen supplies, including changing bed linens, replenishing towels and toiletries, and collecting and sorting soiled linens for laundry services.Properly disposing of trash, recyclables, and hazardous materials according to established procedures and regulations.Monitoring and restocking supplies and amenities such as toiletries, towels, cleaning products, and other necessary items.Maintaining accurate records of cleaning activities, including daily cleaning logs, room occupancy status, maintenance requests, and other relevant documentation.Following established safety protocols, including the use of personal protective equipment and the proper handling and storage of cleaning chemicals.QualificationsEducationHigh School Diploma or Equivalent preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceCustomer Service Experience 1-2 years preferred or Housekeeping Experience 0-1 year preferredKnowledge, Skills and Abilities- Familiarity with different cleaning techniques, equipment, and products.- Strong attention to detail to ensure thorough cleaning and maintenance of the assigned areas.- Ability to prioritize tasks, manage time effectively, and meet deadlines.- Customer service skills to ensure guest/patient satisfaction.- Ability to follow instructions and work well with others.- Trustworthiness and a strong work ethic to maintain confidentiality and handle sensitive information appropriately.Additional Job Details (if applicable)Monday through Friday from 9AM to 3:30PMRemote TypeOnsiteWork Location15 Francis StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$17.71 - $24.28/HourlyGrade2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.