Unit Secretary, Surgical Day Care

Cape Cod Healthcare; Hyannis (MA); On-site; USD 29,000 - 47,000; Full time

Job summary

Cape Cod Hospital in Hyannis seeks a receptionist/secretary for Perioperative Services to serve as the central communication source. You will register patients, manage records, coordinate scheduling, and support patient transport per hospital policies.

Responsibilities include answering calls, providing information, processing forms, and maintaining confidentiality while delivering service excellence to patients, families, and staff across the perioperative workflow.

Qualifications

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or pass medical terminology challenge exam.
• Medical Secretary/Medical Receptionist experience preferred.

Responsibilities

• Interviews patient and/or representative to obtain information for hospital registration.
• Provide information and obtain required forms (e.g., Medicare notices) and refer to Financial Counselor as needed.
• Maintain providers' daily appointment schedules and process changes.
• Maintain accurate patient records and obtain old records and reports when instructed.
• Ensure adequate forms and supplies on unit; respond professionally to all inquiries.
• Answer phones, relay messages, and coordinate with departments and physicians.
• Schedule pre-admission testing within Perioperative Services.
• Initiate admission and registration of Perioperative Services patients.
• Coordinate patient transport per policies and requests.

Skills

English communication

Healthcare IT systems

Education

Medical terminology course

Job description

Purpose of Position:

Performs receptionist/secretarial duties within Perioperative Services and functions as the central communication source.

Description

• Interviews patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy, confidentiality, and integrity of the automated database.
• Provide information to patient and/or representative, including but not limited to: Health Care Proxy, Advanced Beneficiary Notice, Important Medicare Message (IMM) forms, financial issues and refers to Financial Counselor if appropriate. Obtain completed forms as available.
• Maintains providers daily appointment schedules including scheduling and rescheduling patient appointments, processing cancellations and no-show appointments.
• Maintains accurate, complete and up-to-date patient records. Obtains old records, reports, results, dictation, transcription, etc., as instructed.
• Maintains adequate quantity of forms, materials and supplies on assigned unit.
• Responds in a professional and courteous manner in all telephone and verbal communications with internal and external customers.
• Answers phones, relays phone calls and/or messages, calls ancillary departments, private physicians, and other healthcare facilities, etc.
• Provides timely communications with nursing staff.
• Schedules appointments for pre-admission testing services within Perioperative Services, collaboratively utilizing the schedule and available appointment times.
• Initiates admission and registration of all Perioperative Services patients.
• Coordinates patient transport resources by established Perioperative Services, CCH and regulatory agency policies, procedures, standards, and recommendations or as requested by authorized physicians, management or nurses.
• Copies, scans, and faxes materials. Obtains, correlates and processes medical records and reports as required by established Perioperative Services, CCH and regulatory agency policies, or as requested by authorized physicians, management, or nurses.
• Adheres to safety, blood/body fluid policies and procedures.
• Demonstrates proficiency and accuracy in the use of healthcare informatic systems.
• Represents hospital in the community and within the hospital by maintaining confidentiality regarding patients.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other work-related duties and activities as assigned or requested.

Qualifications

• Ability to read, write, and communicate in English.
• Demonstrated knowledge of healthcare informatics systems.
• Successful passage of medical terminology course, or successfully pass medical terminology challenge exam.
• Medical Secretary/Medical Receptionist experience preferred.

Schedule Details:

40 Hours Per Week, Rotating Days, 9a-5p and 10a-6p, Occasional Weekends and Holidays.

• Organization : Cape Cod Hospital
• Primary Location : Massachusetts-Hyannis
• Department : CCH-Surgical Day Care
• Annual/Hourly: Hourly
• Hiring Pay Range: 20.51 - 33.69