Receptionist, Vascular Surgery (Hyannis)

Cape Cod Healthcare; Hyannis (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an administrative support professional to provide efficient front-office operations for the MACC practice in Hyannis. The role focuses on greeting patients, handling calls, EMR registrations, scheduling, and coordinating referrals within HIPAA guidelines.

The ideal candidate has strong communication skills, solid office technology experience, and 1+ year in an office setting. This 40-hour, Monday–Friday position pays hourly with no weekends or holidays.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with current office technology, MS Office and EMR systems preferred.
• Office experience with at least 1 year preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greets and acknowledges patients in the waiting room.
• Answers phones promptly and directs calls.
• Checks-in/registers patients in the EMR, verifies demographics and collects co-pays.
• Distributes paperwork and photocopies insurance cards.
• Schedules and reschedules appointments in the EMR.
• Maintains physician daily appointment schedule and prepares charts.
• Edit clinicians' schedules for time off, etc.
• Process cancellations and no-shows and notify clinicians.
• Open/distribute mail to staff and physicians
• Check-out patients and coordinate follow-up appointments and referrals
• Prepare requisitions or referral forms as needed
• Maintain patient records in the EMR
• Refer billing inquiries to the billing office
• Provide records to outside agencies per guidelines
• Maintain HIPAA confidentiality
• Communicate effectively with staff and patients
• Adapt to schedule changes and high patient volumes
• Attend departmental meetings
• Float to other MACC practices as required
• Perform other duties as assigned

Skills

English proficiency

Interpersonal skills

Typing 30 WPM

Customer service

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Job description

Purpose of Position: To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent related work experience to the position
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details: 40 Hours Per Week, Monday-Friday, 8a-4p, No Weekends and No Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Hyannis

Department: MAC-General

Annual/Hourly: Hourly

Hiring Pay Range: 20.6 - 23.75