Receptionist/Secretary, Diagnostic Radiology

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 28,929 - 45,460; Full time

Job summary

Cape Cod Hospital in Hyannis is seeking a Receptionist/Secretary for Diagnostic Radiology to handle patient registration, greet guests, verify insurance, and manage telephone inquiries in a fast-paced environment.

This role requires a High School diploma or GED, familiarity with medical terminology, and at least six months of front-desk experience. You will support scheduling, billing processes, and ensure HIPAA compliance while delivering courteous service.

Qualifications

• Ability to read, write and communicate in English.
• High School graduate or GED.
• Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
• Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

Responsibilities

• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in a professional, courteous and pleasant manner in less than four rings.
• Obtain legally acceptable general consents to bill third parties.
• Verify and accurately enter radiology orders in the radiology information system.
• Accept and process payments from patients, as necessary.

Skills

English proficiency

Healthcare experience

Education

High School diploma or GED

Medical Terminology course/exam

Job description

Job Description - Receptionist/Secretary, Diagnostic Radiology (260708-50013739)

Purpose of Position

To provide clerical/secretarial support and function as relief for all other clerical positions.

Description

• 1. Greet patients and obtain demographic and insurance information and register patient into system.
• 2. Answer telephone in a professional, courteous and pleasant manner in less than four rings following departmental policy for scripting. Directs calls to appropriate persons and/ or departments taking information and/or accurate messages.
• 3. Obtain legally acceptable general consents to bill third parties.
• 4. Answer routine questions including but not limited to departmental policies, operations and procedures.
• 5. Verify and accurately enter radiology orders in the radiology information system.
• 6. Register patient using the electronic registration system, scan identification, license and appropriate forms needed for the appointment.
• 7. Verify patient appointments, provide necessary forms to patient when appropriate and direct/escort patient to proper examination area or notify appropriate area of patient arrival.
• 8. Copy and/or provide radiology record information to outside facilities and Physicians under established guidelines e. g., disc with images.
• 9. Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
• 10. Maintains confidentiality regarding patient information and center matters in accordance to HIPAA regulations.
• 11. Accept and process payments from patients, as necessary, which may include but not be limited to, co-pays, deductibles, balances due, etc. Provide receipts for payments received.
• 12. Verifies benefits utilizing insurance verification system. Confirms Authorizations/Referrals and enters into insurance authorization field.
• 13. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• 14. Perform other work related duties as assigned or requested.

Qualifications

• Ability to read, write and communicate in English.
• High School graduate or GED.
• Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
• Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.51 - $ 33.69

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.