Central Scheduling Representative (Per Diem)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 47,000; Part time

Benefits offered by this job

Per diem hours

Job summary

Cape Cod Healthcare Inc is seeking a Per Diem Patient Scheduling Clerk at Cape Cod Hospital in Hyannis, MA.

You will schedule services and procedures, liaise with MD offices, and manage outpatient pre-registration and payments in a fast-paced hospital setting.

Qualifications

• English reading, writing and communication required.
• High School Diploma or GED.
• Two years recent experience with patient registration, scheduling or billing in hospital or related medical setting, OR a bachelor’s degree.
• One year recent experience with third-party payors preferred.
• Medical Terminology course or exam completed; 30 WPM keyboarding; capable of working independently and under pressure.

Responsibilities

• Schedules multiple services and procedures across locations using department resources.
• Liaison for MD offices and nursing departments; handles scheduling requests.
• Pre-register outpatient appointments; verify eligibility and payer information.
• Explain and process patient payments including co-pays and deductibles.

Skills

English

Phone skills

Typing 30 WPM

Education

High School Diploma or GED

Bachelor’s degree (related)

Job description

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Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment. Beware scam interview requests Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description

Purpose of Position : To provide patient scheduling services in a timely and efficient manner in accordance with department procedures.

Description

• Schedules multiple services, and procedures, in the appropriate locations, collaboratively utilizing the resource staff schedule and available rooms. Room availability is determined by department managers.
• Liaison for MD offices, nursing departments, etc., receives all calls, assists with scheduling requests.
• Updates schedules for multiple departments. Prints and distributes schedule as requested and approved by manager.
• Distributes/mails out instructions for procedures, answers prep questions from referrers and/or patients.
• Confirms appointments by phone and/or letters along with distribution of prep directions, if necessary, and distributes information regarding ABN when appropriate.
• Produces and distributes necessary paperwork.
• Answers routine inquiries from clients, physicians, and other hospital personnel. Answers telephone calls in a courteous manner within a reasonable amount of time, within specific guidelines.
• Maintains appropriate department records and filing system to insure efficient retrieval of information. Photocopy/fax information as needed.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information.
• Timely communication of unresolved issues to Manager or designee to facilitate timely interventions.
• Pre-register outpatient appointments, including Insurance Verification utilizing online eligibility tool.
• Explain and process payments from patients, which may include but not limited to co-pays, co-insurance, and deductibles.
• Follows department procedures related to securing payment information.
• Print and reconcile patient reports, as directed by manager or designee.
• Validate physician's order and/or requisition, for Medical Necessity, and proper / complete signatures.
• Perform other work related duties and activities as assigned or requested.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Ability to read, write and communicate in English.
• High School Diploma or GED.
• Two years recent experience (within the past 3 years) with patient registration, scheduling or billing in a Hospital, physician office or other related medical setting, OR a bachelor’s degree from an accredited institution.
• One year recent experience (within the past 3 years) working with third party payors including referrals preferred.
• Successful passage of Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
• Demonstrated keyboarding skills at 30 WPM as demonstrated by a timed test.
• Ability to work independent and under pressure.
• Excellent telephone and communication skills.

Schedule Details

Per Diem Hours, Shifts include: 7a-3p, 8a-4p, 8:30a-4:30p, 9a-5p, 9:30a-5:30, Occasional Weekends and Holidays

Organization

Organization: Cape Cod Hospital

Primary Location

Primary Location: Massachusetts-Hyannis

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.94 - $ 34.39

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment. Beware scam interview requests Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/