Unit Secretary: Patient Access & Medical Admin Pro

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Health, dental and vision coverage

Life insurance

Annual salary increase and incentive

Résumé du poste

The Northwestern Medicine Lake Forest Hospital unit secretary position supports patient care by handling reception, patient communication, and medical records management. The role includes coordinating admissions/discharges, assisting clinical staff with records, and ensuring readiness for EMR downtime across the unit.

Responsibilities emphasize exceptional customer service, timely response to calls, and proper documentation to maintain smooth patient flow and regulatory compliance.

Qualifications

• High School diploma or equivalent.
• Efficient computer skills required.
• EMR experience is preferred.

Responsabilités

• Demonstrates exemplary customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues.
• Answers phones and aids accordingly.
• Communicates with patients and visitors including greeting them upon arrival and providing necessary information related to their visit.
• Responds to patient call lights and requests for assistance in a professional and timely manner.
• Facilitates obtaining a hard copy of the patient’s health information and scanning into Electronic Medical Record.
• Manages admissions and discharges through Electronic Bed Board.
• Provides clinical staff with medical records of treatment of patients and correct flow of patient and maintains logbook.
• Coordinates and assists in transfer process for patients to another hospital.
• Assures patient care unit readiness for EMR downtime and facilitates data recovery following downtime.
• Orders departmental forms, supplies, and request engineering/biomed equipment repair. Construct departmental folders as needed.
• Maintains staff phone list for department.
• Participates in performance improvement activities that advance innovative processes to achieve unit targets and exceptional performance.
• Competency in ICARE
• All other duties as assigned.

Connaissances

Efficient computer skills

EMR experience

Formation

High School diploma or equivalent

Description du poste

The Northwestern Medicine Lake Forest Hospital unit secretary position supports patient care by handling reception, patient communication, and medical records management. The role includes coordinating admissions/discharges, assisting clinical staff with records, and ensuring readiness for EMR downtime across the unit.

Responsibilities emphasize exceptional customer service, timely response to calls, and proper documentation to maintain smooth patient flow and regulatory compliance.