Unit Operations Coordinator

Trades Holding; Blacklick (OH); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Holiday pay

Paid training

Stable, growing company under new 관리

Part of the Neighborly family of home;

Job summary

Mr. Rooter Plumbing seeks an organized Unit Operations Coordinator to maintain daily administrative and operational tasks for the Columbus unit. You will handle tickets, timecards, permits, fleet maintenance, and inventory records to enable the Unit Manager to lead the field team efficiently.

The role emphasizes detail orientation, follow-through, and calm under deadlines, with in-office duties Monday through Friday from 7:00 AM to 4:00 PM.

Qualifications

• Experience in operations coordination or office administration within a service business environment.
• Strong organization, attention to detail, and follow-through to meet deadlines.
• Clear communication with field employees, managers and vendors.

Responsibilities

• Handle Level 1 service tickets and coordinate Level 2 resolution with Field Managers.
• Review tickets for completeness and documentation, and track issues through resolution.
• Review and approve timecards within payroll deadlines and resolve discrepancies.
• Print commission sheets and weekly coaching summaries for management.
• Follow up on Samsara driving scores and communicate concerns to the right manager.
• Obtain job permits and track permit status and documentation.
• Schedule fleet and equipment maintenance, coordinate repairs with vendors, and keep the Unit Manager updated on downtime.
• Coordinate regular inventory audits and ensure purchase orders are entered accurately and on time.
• Review Coast transactions for proper coding, documentation, and timely submission.
• Consolidate informational meetings into one 90-minute block and organize materials.

Skills

Operations coordination

Office administration

Service business support

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Samsara

Coast

Timekeeping

Service management

Inventory software

Job description

Description

Company: Mr. Rooter Plumbing
Location: Columbus, OH (In office)
Job Type: Full-time
Pay: $26 - $28 per hour

About the Role

Mr. Rooter Plumbing is looking for an organized, dependable Unit Operations Coordinator to keep our Columbus unit running smoothly. You’ll handle the day-to-day administrative and operational work (tickets, timecards, permits, fleet maintenance, inventory records, and transaction review) so our Unit Manager can focus on leading the field team. If you’re the person who notices the missing detail, follows up until it’s done, and stays calm when deadlines stack up, this role is for you.

What You’ll Do

• Handle Level 1 service tickets and coordinate Level 2 resolution with Field Managers
• Review tickets for completeness and documentation, and track issues through resolution
• Review and approve timecards within payroll deadlines and resolve discrepancies
• Print commission sheets and weekly coaching summaries for management
• Follow up on Samsara driving scores and communicate concerns to the right manager
• Obtain job permits and track permit status and documentation
• Schedule fleet and equipment maintenance, coordinate repairs with vendors, and keep the Unit Manager updated on downtime
• Coordinate regular inventory audits with the inventory cage team and make sure purchase orders are entered accurately and on time
• Review Coast transactions for proper coding, documentation, and timely submission
• Consolidate informational meetings into one 90-minute block and organize materials

What We’re Looking For

• High school diploma or equivalent
• Experience in operations coordination, office administration, or service business support (preferred)
• Strong organization, attention to detail, and follow-through, with the ability to juggle competing deadlines
• Clear communication and customer service skills, and comfort working with field employees, managers, and vendors
• Accuracy reviewing timecards, transaction records, purchase orders, and reports, and the discretion to protect confidential employee and business information
• Proficiency with email, spreadsheets, and business systems
• Experience with Samsara, Coast, timekeeping, service management, or inventory software is a plus

Schedule

• Monday - Friday, 7:00 AM - 4:00 PM
• In office, no field work required

Benefits

• Health, dental, and vision insurance, all starting day one
• 401(k) with company match up to 4%
• Paid time off (PTO)
• Holiday pay
• Paid training
• Stable, growing company under new management
• Part of the Neighborly family of home service brands

Mr. Rooter Plumbing is an equal opportunity employer.

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