Unit Operations Coordinator

Trades Holding; Dayton (OH); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Holiday pay

Paid training

Stable, growing company under new mgmt

Part of the Neighborly family of home

Job summary

Mr. Rooter Plumbing in Columbus, OH is seeking an organized Unit Operations Coordinator to manage day-to-day administrative and operational tasks for the Columbus unit.

You will support the Unit Manager by handling tickets, timecards, permits, fleet maintenance, and inventory records, ensuring deadlines are met with accuracy. The role emphasizes meticulous follow-through, effective communication with field teams, managers, and vendors, and coordination of audits and payroll-related activities.

Qualifications

• High school diploma or equivalent required.
• Experience in operations coordination, office administration, or service support preferred.
• Strong organization, attention to detail, and ability to manage deadlines.

Responsibilities

• Handle Level 1 service tickets and coordinate Level 2 resolution with Field Managers.
• Review tickets for completeness and documentation, tracking issues through resolution.
• Review and approve timecards within payroll deadlines and resolve discrepancies.
• Print commission sheets and weekly coaching summaries for management.
• Follow up on Samsara driving scores and communicate concerns to the right manager.
• Obtain job permits and track permit status and documentation.
• Schedule fleet and equipment maintenance, coordinate repairs with vendors, and update the Unit Manager on downtime.
• Coordinate regular inventory audits and ensure purchase orders are entered accurately and on time.
• Review Coast transactions for proper coding and timely submission.
• Consolidate informational meetings into one 90-minute block and organize materials.

Skills

Organizational skills

Attention to detail

Communication

Customer service

Office software

Samsara familiarity

Education

High school diploma

Tools

Samsara

Coast

Timekeeping systems

Inventory software

Job description

Description

Company: Mr. Rooter Plumbing
Location: Columbus, OH (In office)
Job Type: Full-time
Pay: $26 - $28 per hour

About the Role

Mr. Rooter Plumbing is looking for an organized, dependable Unit Operations Coordinator to keep our Columbus unit running smoothly. You’ll handle the day-to-day administrative and operational work (tickets, timecards, permits, fleet maintenance, inventory records, and transaction review) so our Unit Manager can focus on leading the field team. If you’re the person who notices the missing detail, follows up until it’s done, and stays calm when deadlines stack up, this role is for you.

What You’ll Do

• Handle Level 1 service tickets and coordinate Level 2 resolution with Field Managers
• Review tickets for completeness and documentation, and track issues through resolution
• Review and approve timecards within payroll deadlines and resolve discrepancies
• Print commission sheets and weekly coaching summaries for management
• Follow up on Samsara driving scores and communicate concerns to the right manager
• Obtain job permits and track permit status and documentation
• Schedule fleet and equipment maintenance, coordinate repairs with vendors, and keep the Unit Manager updated on downtime
• Coordinate regular inventory audits with the inventory cage team and make sure purchase orders are entered accurately and on time
• Review Coast transactions for proper coding, documentation, and timely submission
• Consolidate informational meetings into one 90-minute block and organize materials

What We’re Looking For

• High school diploma or equivalent
• Experience in operations coordination, office administration, or service business support (preferred)
• Strong organization, attention to detail, and follow-through, with the ability to juggle competing deadlines
• Clear communication and customer service skills, and comfort working with field employees, managers, and vendors
• Accuracy reviewing timecards, transaction records, purchase orders, and reports, and the discretion to protect confidential employee and business information
• Proficiency with email, spreadsheets, and business systems
• Experience with Samsara, Coast, timekeeping, service management, or inventory software is a plus

Schedule

• Monday - Friday, 7:00 AM - 4:00 PM
• In office, no field work required

Benefits

• Health, dental, and vision insurance, all starting day one
• 401(k) with company match up to 4%
• Paid time off (PTO)
• Holiday pay
• Paid training
• Stable, growing company under new management
• Part of the Neighborly family of home service brands

Mr. Rooter Plumbing is an equal opportunity employer.

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