Unit Coordinator: Patient Care & Frontline Support

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks an Unit Coordinator to support patients, families and clinical staff by coordinating patient care resources, securing assistance and directing inquiries, while ensuring accurate EMR handling and HIPAA compliance.

You will provide first-level system support, assist with order processing, and help maintain unit operations with exceptional customer service consistent with MLH values.

Qualifications

• No education required.
• 1–3 years administrative or clerical experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Customer Service Support – Provides support to patients, Partners in Care, other family and guests. Proactively provides information, comfort and support to patients and families.
• Supports timely and accurate use of medical record forms and documentation of information.
• Processing orders and coordination of patient care services.
• Online tools support and unit operations support.

Skills

Customer service

HIPAA compliance

MS Office

EMR systems

Data entry

Phone handling

Attention to detail

Education

No Education Required

Tools

MS Office Suite

EMR systems

Job description

Methodist Le Bonheur Healthcare in Memphis seeks an Unit Coordinator to support patients, families and clinical staff by coordinating patient care resources, securing assistance and directing inquiries, while ensuring accurate EMR handling and HIPAA compliance.

You will provide first-level system support, assist with order processing, and help maintain unit operations with exceptional customer service consistent with MLH values.