Unit Coordinator & PAC: Patient Flow & Care Champion

South Shore Health; South Weymouth (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

South Shore Health in the United States is seeking a Unit Coordinator/PAC to coordinate nursing staff, patients, physicians, and multiple departments within the Parent Child Division. The role includes patient registration, reception duties, and ensuring high-quality customer service in a fast-paced hospital setting.

Responsibilities cover managing demographics and insurance data, utilizing SSH-defined applications, and supporting discharge processes while maintaining safety and compliance

Qualifications

• Registers patients and verifies demographics and insurance details.
• Provides courteous customer service and addresses patient inquiries.
• Operates as a resource to nursing staff and clinicians across departments.

Responsibilities

• Registers all incoming patients and photographs for EMR as needed.
• Maintains accuracy in demographic and insurance information with 98% accuracy goal.
• Handles discharge documentation and transfers of patients as required.

Skills

Customer service

Communication

Front desk admin

EMR systems

Phone etiquette

Team collaboration

Education

High School Diploma/GED

Associate’s Degree in Business

Tools

EMR software

Office suite

Job description

South Shore Health in the United States is seeking a Unit Coordinator/PAC to coordinate nursing staff, patients, physicians, and multiple departments within the Parent Child Division. The role includes patient registration, reception duties, and ensuring high-quality customer service in a fast-paced hospital setting.

Responsibilities cover managing demographics and insurance data, utilizing SSH-defined applications, and supporting discharge processes while maintaining safety and compliance