Unit Clerk CNA — Front-Desk Care Coordinator (First Shift)

Complete Care Management; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid daily pay

Competitive pay

Career growth opportunities

Job summary

Complete Care is seeking a Unit Clerk/Unit Secretary for a full-time first shift to serve as the administrative heartbeat of the unit. You will welcome new residents, coordinate communication, and support clinical teams to ensure quality care and smooth daily operations.

The role requires a high school diploma (CNA license required) and basic computer skills for data entry and communication systems, with a flexible weekday schedule to meet facility needs.

Qualifications

• Education: High school diploma or equivalent.
• Certification: Active CNA license required.
• Technical Skills: Basic computer proficiency for data entry and communication systems.
• Interpersonal Skills: Excellent written and verbal communication with a strong customer-service mindset.
• Organization: Exceptional organizational skills with the ability to prioritize tasks independently in a high-volume setting.
• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Responsibilities

• Resident Onboarding: Greet new residents, assist with admission paperwork, and help families acclimate to the facility.
• Resident Advocacy: Conduct follow-ups with new admissions to ensure a seamless, positive transition.
• Communication Hub: Manage incoming calls, electronic communications, and in-person inquiries from families, staff, and external healthcare partners.
• Unit Support: Collaborate with nursing and administrative staff to address resident needs promptly.
• Professional Standards: Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Skills

Customer service mindset

Written and verbal communication

Organizational skills

Flexibility

Data entry

Education

High school diploma or equivalent

CNA license

Tools

Basic computer proficiency

Data entry systems

Job description

Complete Care is seeking a Unit Clerk/Unit Secretary for a full-time first shift to serve as the administrative heartbeat of the unit. You will welcome new residents, coordinate communication, and support clinical teams to ensure quality care and smooth daily operations.

The role requires a high school diploma (CNA license required) and basic computer skills for data entry and communication systems, with a flexible weekday schedule to meet facility needs.