Unit Clerk

Complete Care Management; Town of Brookfield (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Daily (Earn today)

Career advancement opportunities

Supportive team environment

Job summary

Complete Care is seeking a Unit Secretary for a full-time first shift to act as the administrative heartbeat of the unit. You will greet new residents, assist with admissions, and support clinical teams to ensure efficient daily operations.

In this role you will manage calls, electronic communications, and inquiries from families and staff while upholding confidentiality and professional standards in a busy long-term care setting.

Qualifications

• Excellent interpersonal and written/verbal communication skills.
• Experience in long-term care settings preferred.
• CNA certification required.

Responsibilities

• Greet residents and assist with admission paperwork and onboarding.
• Coordinate communications between families, staff, and providers.
• Serve as a communication hub for the unit, handling calls and inquiries.
• Support clinical teams to ensure smooth daily operations.
• Maintain confidentiality and professional standards.

Skills

Interpersonal skills

Communication

Organization

Flexibility

Data entry

Education

High school diploma or equivalent

Two years professional experience in long term care facility

CNA certification

Tools

Basic computer proficiency

Job description

Unit Secretary – Full-Time (First Shift)

Job Type: Full-Time | First Shift

Pay & Benefits: Paid Daily (Work Today, Get Paid Today!), Competitive Pay, Career Advancement Opportunities

About Us

Complete Care is a trusted pillar in the Brookfield community. We approach every day with one simple goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. Join a team where employees truly feel like family and your personal growth is our priority!

Why Join Complete Care?

• Work Today, Get Paid Today: Access your earned pay on your own schedule with our voluntary early wage benefit.
• Supportive Family Atmosphere: Work alongside a dedicated, compassionate team that values collaboration.
• Career Growth: We invest in your personal and professional development with opportunities to advance.

Role Overview

We are seeking a high-energy, organized, and compassionate Unit Secretary to serve as the administrative heartbeat of our unit. In this full-time first-shift role, you will welcome new residents, coordinate communication, and support clinical teams to ensure top-quality care and smooth daily operations.

Key Responsibilities

• Resident Onboarding: Greet new residents, assist with admission paperwork, and help families acclimate to the facility.
• Resident Advocacy: Conduct follow-ups with new admissions to ensure a seamless, positive transition.
• Communication Hub: Manage incoming calls, electronic communications, and in-person inquiries from families, staff, and external healthcare partners.
• Unit Support: Collaborate with nursing and administrative staff to address resident needs promptly.
• Professional Standards: Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Qualifications

• Education: High school diploma or equivalent.
• Two years professional experience in long term care facility
• Certification: Active Certified Nursing Assistant (CNA) license required.
• Technical Skills: Basic computer proficiency for data entry and communication systems.
• Interpersonal Skills: Excellent written and verbal communication with a strong customer-service mindset.
• Organization: Exceptional organizational skills with the ability to prioritize tasks independently in a high-volume setting.
• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Equal Opportunity Employer

Complete Care is an equal opportunity employer.