Unit Secretary

Complete Care - Wisconsin; Town of Brookfield (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Early wage access

Career advancement opportunities

Competitive pay

Job summary

Complete Care - Wisconsin is seeking a high-energy Unit Secretary to serve as the administrative heartbeat of the unit on the first shift. In this full-time role, you will welcome residents, coordinate communications, and support clinical teams to ensure smooth daily operations.

Responsibilities include onboarding residents, managing calls and inquiries, maintaining confidentiality, and collaborating with nursing and administrative staff.

Qualifications

• High school diploma or equivalent.
• Two years of professional experience in a long-term care facility.
• Active CNA license required.
• Basic data entry and computer skills.
• Strong written and verbal communication; customer-service mindset.
• Ability to prioritize tasks in a high-volume setting.
• Flexible weekday schedule.

Responsibilities

• Greet new residents and assist with admission paperwork.
• Coordinate communication between residents, families, and staff.
• Manage calls, emails, and in-person inquiries.
• Support clinical teams and unit operations.
• Maintain confidentiality and professional interactions.

Skills

Communication

Customer service

Organization

Data entry

Education

HS Diploma

CNA license

Tools

Computer basics

Job description

Unit Secretary – Full-Time (First Shift)

Job Type: Full-Time | First Shift

Pay & Benefits: Paid Daily (Work Today, Get Paid Today!), Competitive Pay, Career Advancement Opportunities

About Us

Complete Care is a trusted pillar in the Brookfield community. We approach every day with one simple goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. Join a team where employees truly feel like family and your personal growth is our priority!

Why Join Complete Care?

• Work Today, Get Paid Today: Access your earned pay on your own schedule with our voluntary early wage benefit.
• Supportive Family Atmosphere: Work alongside a dedicated, compassionate team that values collaboration.
• Career Growth: We invest in your personal and professional development with opportunities to advance.

Role Overview

We are seeking a high-energy, organized, and compassionate Unit Secretary to serve as the administrative heartbeat of our unit. In this full-time first-shift role, you will welcome new residents, coordinate communication, and support clinical teams to ensure top-quality care and smooth daily operations.

Key Responsibilities

• Resident Onboarding: Greet new residents, assist with admission paperwork, and help families acclimate to the facility.
• Resident Advocacy: Conduct follow-ups with new admissions to ensure a seamless, positive transition.
• Communication Hub: Manage incoming calls, electronic communications, and in-person inquiries from families, staff, and external healthcare partners.
• Unit Support: Collaborate with nursing and administrative staff to address resident needs promptly.
• Professional Standards: Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Qualifications

• Education: High school diploma or equivalent.
• Two years professional experience in long term care facility.
• Certification: Active Certified Nursing Assistant (CNA) license required.
• Technical Skills: Basic computer proficiency for data entry and communication systems.
• Interpersonal Skills: Excellent written and verbal communication with a strong customer-service mindset.
• Organization: Exceptional organizational skills with the ability to prioritize tasks independently in a high-volume setting.
• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Equal Opportunity Employer

Complete Care is an equal opportunity employer.