Unit Clerk

Complete Care; Baraboo (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Complete Care is seeking a high-energy Unit Clerk (CNA) to support daily unit operations and serve as the communications hub for residents, families, and staff.

The role emphasizes compassion, confidentiality, and independent judgment while coordinating admissions, advocacy, and scheduling to ensure a smooth, resident-centered experience.

Qualifications

• High school diploma or equivalent required.
• Certified Nursing Assistant license required.
• Strong organization and data-entry skills; able to work in a high-volume environment.

Responsibilities

• Admissions Support: Greet residents upon arrival and assist with admission paperwork.
• Patient Advocacy: Follow up with new admissions to ensure a positive experience and smooth transition.
• Communication Hub: Handle electronic, telephone, and face-to-face interactions with residents, families, prospects, and external partners.
• Team Collaboration: Work as part of a great team to ensure all resident needs are met promptly.
• Professional Conduct: Interact tactfully with personnel, residents, families, visitors, and the public at all times.
• Independent Judgment: Make independent decisions when circumstances warrant.
• Integrity & Service: Demonstrate honesty, integrity, and commitment to high-quality service.
• Confidentiality: Maintain strict confidentiality of resident and facility information.
• Scheduling: Maintain a flexible schedule throughout weekdays based on residents’ and facility needs.

Skills

Efficiency

Technical Skills

Communication

Independence

Directives

Education

High school diploma or equivalent

CNA License

Job description

Unit Clerk - CNA

Complete Care is a pillar in the community. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Complete Care is a pillar in the community. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why Work For Complete Care?

• Build Your Career: Opportunity to grow with an established, highly successful organization in a caring environment.
• Commitment to Growth: We are invested in your personal and professional success.
• Family Atmosphere: Come join employees who have truly become family!
• Work Today, Get Paid Today: We offer a voluntary benefit providing access to your pay on your own schedule.

Role Overview

We are seeking a high-energy, compassionate Unit Secretary to join our team. This role is essential to our daily operations, serving as the heartbeat of the unit. No Weekends Required.

Responsibilities

• Admissions Support: Greet residents upon arrival, assist with admission paperwork, and help acclimate residents and families to the facility.
• Patient Advocacy: Follow up with new admissions to ensure a positive experience and a smooth transition.
• Communication Hub: Handle electronic, telephone, and face-to-face interactions with residents, families, prospects, and external healthcare partners.
• Team Collaboration: Work as part of a great team to ensure all resident needs are met promptly.
• Professional Conduct: Deal tactfully with personnel, residents, family members, visitors, government agencies, and the public at all times.
• Independent Judgment: Ability to make independent decisions when circumstances warrant such action.
• Integrity & Service: Demonstrate honesty, integrity, and a commitment to delivering high-quality customer service.
• Confidentiality: Maintain strict confidentiality of resident and facility information.
• Scheduling: Maintain a flexible schedule throughout the weekdays based on the needs of our residents and the facility.

Qualifications

Education & Licensing

• High school diploma or equivalent.
• CNA License Required: Must hold a valid Certified Nursing Assistant license.

Knowledge and Abilities

• Efficiency: Ability to be highly organized and efficient in a high-volume environment.
• Technical Skills: Basic computer skills required for data entry and communication.
• Communication: Strong written and spoken English skills; ability to build relationships with stakeholders.
• Independence: Ability to prioritize tasks effectively and function independently while being a reliable team player.
• Directives: Able to understand and follow complex written and verbal directions.

Complete Care is an equal opportunity employer.

10.14.26