Unit Associate I

Yale NewHaven Health; New Haven (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale NewHaven Health is seeking a Clerk/Receptionist to join our clinical support team in New Haven. You will greet patients and visitors, answer calls, schedule appointments, and perform essential clerical tasks to keep the unit running smoothly.

Responsibilities include maintaining patient flow, coordinating with clinical staff, and ensuring a courteous, professional environment. Prior healthcare clerical experience preferred, with strong computer usage skills highly regarded.

Qualifications

• Minimum High School Diploma or equivalent GED is required.
• One (1) to Two (2) years administrative clerical experience preferably in a patient care environment or current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities.
• Prior computer usage strongly preferred.

Responsibilities

• Acts as receptionist, greeting and interacting with patients, visitors and others.
• Greets all patients and visitors in a courteous and professional manner.
• Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• Distributes mail, utilizes paging system, takes and delivers messages for unit personnel.
• Handles patient appointment system; Schedules patient appointments in coordination with the clinical staff.
• Interacts with all others in a manner consistent with excellent hospital public relations.
• Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• Maintains safe, clean, and organized environment in all clerical areas.
• Respects patients' rights at all times identified within the institution.
• Assists in maintaining supplies at appropriate inventory levels.
• Performs efficiently in emergency situations as directed.
• Appropriately seeks information or assistance from administrator, or other resource people.

Skills

Administrative experience

Education

High School diploma or GED

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under general supervision, providing a variety clerical duties in support of the department.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Acts as receptionist, greeting and interacting with patients, visitors and others.
  • 1.1Greets all patients and visitors in a courteous and professional manner.
• 2.Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
  • 2.1Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• 3.Handles patient appointment system.
  • 3.1Schedules patient appointments in coordination with the clinical staff.
• 4.Interacts with all others in a manner consistent with excellent hospital public relations.
  • 4.1Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• 5.Cleanliness and safety.
  • 5.1Maintains safe, clean, and organized environment in all clerical areas.
• 6.Patients' Rights.
  • 6.1Respects patients' rights at all times identified within the institution.
• 7.Supplies/ordering, errands.
  • 7.1Assists in maintaining supplies at appropriate inventory levels.
• 8.Emergency situations.
  • 8.1Performs efficiently in emergency situations as directed.
• 9.Information/in-service participation.
  • 9.1Appropriately seeks information or assistance from administrator, or other resource people.

Qualifications

EDUCATION

Minimum High School Diploma or equivalent GED is required.

EXPERIENCE

One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

SPECIAL SKILLS

.