Information Associate

Yale NewHaven Health; New Haven (CT); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare organization is seeking an Information Associate in New Haven, Connecticut to enhance department efficiencies and provide excellent customer service. The role includes screening phone calls, assisting staff and patients, and managing departmental communications and supplies. Applicants should have a high school diploma and 2-3 years of administrative clerical experience, preferably in a healthcare setting. Excellent organizational and interpersonal skills are essential for success in this fast-paced role.

Qualifications

• 2-3 years of administrative clerical experience in a patient care environment.
• Prior computer usage required.
• Ability to follow written and oral instructions.

Responsibilities

• Screens and directs incoming phone calls.
• Provides clerical assistance to patients and staff.
• Maintains department statistics and updates.
• Shares responsibility for inventory management.
• Assists in cross-training of new employees.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Keyboarding skills

Judgment in crisis situations

Education

High school graduation with secretarial coursework

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Under the direction of the Nursing Management and in cooperation with members of the patient care team, the Information Associate achieves desired outcomes in the following areas: customer service, striving for excellence, communications, medical records management, management of medical records documentation. Specific competencies relate to each of these outcomes. The Information Associate must have the ability to work in a fast‑paced, changing environment, be able to respond to unpredictable, changing situations with sound judgment and possesses excellent customer service skills. The Information Associate integrates these competencies into his/her work to ensure that the patient care team works for the good of the patient and family. He/she also accepts the fact that tasks may be added or deleted to this role based on the needs of the patients we serve.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Screens and refers incoming phone calls and directs patients and families to ensure that accurate and timely department communication is facilitated and that the Department is represented in a positive manner.
• 1.1 Provides all support and clerical assistance to patients, families, staff (both departmental and hospital), and community contacts with the greatest consideration and highest regard for customer satisfaction as observed by supervisor.
• 2 Develops and performs a variety of duties in support of staff and enhances the efficient functioning of the department.
• 2.1 Maintains the department’s statistic including updates, reports, communications, census to staff and management team as observed by supervisor.
• 3 As required by supervisor, performs related duties within the department.
• 3.1 Shares responsibility for inventory of all office supplies and forms to ensure efficient utilization of department resources and staff time as observed by supervisor.
• 4 Demonstrates commitment to personal career growth and competency to facilitate personal growth and job satisfaction as observed by the supervisor.
• 4.1 Assists in the cross‑training of new employees on the functions of the support staff as observed by the supervisor.

Qualifications

Education
Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience.

Experience
Two (2) to three (3) years administrative clerical experience preferably in a patient care environment. Prior computer usage required.

Special Skills
Excellent communications, interpersonal, coordinative, and organizational skills. Ability to read computer screens, forms, and other documents and follow written and oral instructions. Ability to write clearly and legibly. Ability to make simple mathematical computations. Substantial keyboarding skills. Ability to work in a fast‑paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful situations and interactions) with sound judgment and excellent customer relation skills.

Physical Demand
No special conditions.