Unit Associate Verdi 5 West

Yale NewHaven Health; New Haven (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

Yale NewHaven Health in New Haven, CT is seeking a friendly receptionist/unit clerk to greet patients and visitors, manage messages, scheduling, and clerical tasks in a fast-paced hospital setting.

The ideal candidate has a high school diploma, 1–2 years administrative clerical experience (preferably in patient care) and basic computer skills to support daily operations and maintain a clean, organized environment.

Qualifications

• Minimum High School Diploma or equivalent GED.
• 1–2 years administrative clerical experience preferably in a patient care environment.
• Prior computer usage strongly preferred.

Responsibilities

• Acts as receptionist, greeting and interacting with patients, visitors and others.
• Performs unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• Handles patient appointment system and coordinates with clinical staff.
• Maintains professional interactions in line with hospital public relations.
• Ensures cleanliness and safety in clerical areas.
• Respects patients' rights at all times.
• Assists with supplies, ordering and errands.
• Performs efficiently in emergency situations as directed.
• Seeks information or assistance from appropriate resources.

Skills

Customer service

Communication

Office software

Education

High School diploma or GED

Tools

MS Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under general supervision, providing a variety clerical duties in support of the department.

EEO/AA/Disability/Veteran

Responsibilities

• Acts as receptionist, greeting and interacting with patients, visitors and others.
  • Greets all patients and visitors in a courteous and professional manner.
• Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
  • Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• Handles patient appointment system.
  • Schedules patient appointments in coordination with the clinical staff.
• Interacts with all others in a manner consistent with excellent hospital public relations.
  • Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• Cleanliness and safety.
  • Maintains safe, clean, and organized environment in all clerical areas.
• Patients' Rights.
  • Respects patients' rights at all times identified within the institution.
• Supplies/ordering, errands.
  • Assists in maintaining supplies at appropriate inventory levels.
• Emergency situations.
  • Performs efficiently in emergency situations as directed.
• Information/in-service participation.
  • Appropriately seeks information or assistance from administrator, or other resource people.

Qualifications

Education

Minimum High School Diploma or equivalent GED is required.

Experience

One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

Special Skills

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