unit associate

Yale New Haven Health; New Haven (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

Yale New Haven Health is seeking an administrative professional to greet patients and visitors, schedule appointments, and handle clerical tasks in a patient-centered environment.

The role requires 1–2 years of administrative clerical experience, high school diploma or GED, and strong computer skills. You will maintain records, coordinate with clinical staff, and ensure professional interactions with patients and hospital staff.

Qualifications

• Minimum High School Diploma or GED required.
• 1–2 years of administrative clerical experience, preferably in patient care.
• Prior computer usage strongly preferred.

Responsibilities

• Greet patients and visitors as receptionist and interact professionally.
• Perform unit clerical tasks including mailing, messages, record-keeping, typing and filing.
• Manage patient appointment system and schedule with clinical staff.
• Interact with patients, staff, physicians and office staff in a courteous, professional manner.
• Maintain cleanliness and safety in clerical areas.
• Respect patients' rights at all times.
• Assist with supplies, ordering and inventory management.
• Respond efficiently in emergency situations as directed.
• Seek information or assistance from administrators or other resource people.

Skills

Administrative experience

Education

High School Diploma or GED

Tools

Computer skills

Job description

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Acts as receptionist, greeting and interacting with patients, visitors and others.
• 1.1 Greets all patients and visitors in a courteous and professional manner.
• 2. Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• 2.1 Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• 3. Handles patient appointment system.
• 3.1 Schedules patient appointments in coordination with the clinical staff.
• 4. Interacts with all others in a manner consistent with excellent hospital public relations.
• 4.1 Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• 5. Cleanliness and safety.
• 5.1 Maintains safe, clean, and organized environment in all clerical areas.
• 6. Patients' Rights.
• 6.1 Respects patients' rights at all times identified within the institution.
• 7. Supplies/ordering, errands.
• 7.1 Assists in maintaining supplies at appropriate inventory levels.
• 8. Emergency situations.
• 8.1 Performs efficiently in emergency situations as directed.
• 9. Information/in-service participation.
• 9.1 Appropriately seeks information or assistance from administrator, or other resource people.

Qualifications

EDUCATION

Experience

Minimum High School Diploma or equivalent GED is required.

One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

Special Skills

YNHHS Requisition ID

189406