Business Associate

Yale NewHaven Health; Greenwich, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Yale NewHaven Health is seeking a Unit Secretary to coordinate clerical and receptionist activities on the Patient Care Unit under supervision. You will welcome patients and families, answer calls, and support smooth operations in the Greenwich area.

The ideal candidate has a High School diploma, English-speaking abilities, basic clerical and computer skills, and experience with medical terminology. This role emphasizes service excellence and professional conduct in a clinical environment.

Qualifications

• High School diploma or equivalent.
• English speaking, basic clerical, telephone skills and computer/fax experience.
• Experience with medical terminology.

Responsibilities

• Coordinate the clerical and receptionist activities of the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director.
• Maintain service excellence and professional image.
• Demonstrate respect, confidentiality, and strong communication with patients and staff.
• Answer phones promptly and courteously, introducing self and department.
• Keep work area clean, safe, and organized.
• Anticipate patient needs and assist as necessary.
• Support privacy and confidentiality of patient information.
• Provide patient/family welcome and assistance.
• Assist with interdepartmental communications and workflow.
• Contribute to fiscal integrity of Greenwich Fertility.

Skills

Telephone skills

Computer skills

Medical terminology

Education

High School or equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Unit Secretary coordinates the clerical and receptionist activities of the Patient Care Unit under the direction of the Clinical Coordinator, Nurse Manager and Program Director. The Unit Secretary is willing to accept responsibility for individual job requirements and performance and is able to contribute to the efficient and effective operations of the department. The Unit Secretary exemplifies behaviors reflecting Service Excellence and support of the Strategic Dimensions by modeling the Core Success Factors as described in the Performance Review.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Responsible as a unit representative demonstrating service excellence.
  • 1.1Acknowledges patients, families, visitors and staff promptly and graciously.
• 2.Teamwork
  • 2.1Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
• 3.Organizes and maintains the clerical activities of the embryology lab. Interacts with other departments and other medical facilities. Contributes to the fiscal integrity of Greenwich Fertility.
  • 3.1Continually seeks ways to sustain and improve one's skills.
• 4.Flexible/Open-Minded
  • 4.1Listens with an open mind to other's opinions in the spirit of finding and following the best ideas.
• 5.Treats the people we serve as guests.
  • 5.1Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
• 6.Listens to patients, visitors and staff and acts promptly to address concerns.
  • 6.1Uses active listening techniques to understand other's needs and acts decisively to resolve problems.
• 7.Respects the privacy and confidentiality of patients, visitors and staff.
  • 7.1Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
• 8.Presents a professional image.
  • 8.1Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
• 9.Answers the telephone professionally.
  • 9.1Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a pleasant tone of voice.
• 10.Maintains a clean and safe environment.
  • 10.1Keeps work area safe and clean; keeps hallways clear.
• 11.Anticipates what services and information people need and takes action to provide it.
  • 11.1Watches for clues that patients or visitors require assistance. Asks, 'May I help you?' Escorts them to their destination, if necessary. Encourages people to ask questions.
• 12.Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age specific needs, and to provide the care needed as described in the unit's/area's/ department's policies and procedures

Qualifications

EDUCATION

High School or equivalent

EXPERIENCE

English speaking Basic clerical, telephone skills and computer/fax experience Experience with medical terminology

SPECIAL SKILLS

Excellent computer skills

PHYSICAL DEMAND

Standing, walking, typing

YNHHS Requisition ID

191420