Union Front Desk Agent

Park Hyatt Los Cabos at Cabo del Sol; Carmel-by-the-Sea (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform laundering, stipend for work

Complimentary meal and soft drink per-

Monthly associate recognition

Monthly cell phone stipend

Job summary

Hyatt Vacation Ownership is seeking a Guest Service Associate at a CA location. You will welcome owners and guests from arrival to departure, provide accurate resort information, and deliver a personalized vacation experience while maintaining a high level of service.

Responsibilities include processing check-ins/outs, responding to guest inquiries, and supporting a cooperative team. Flexible schedule, including evenings, weekends, and holidays, is required.

Responsibilities

• Greet guests and manage arrivals and departures with accuracy and courtesy.
• Provide information about the resort and surrounding area to owners and guests.
• Deliver a personalized vacation experience and address guests' service needs.
• Maintain professional appearance and adhere to company policies and procedures.
• Stand, walk, or move as required for long shifts and assist with guest requests.

Job description

Close Inclusive Collection Job Postings Notification

Shift: 1st/2nd; must be available to work weekends and holidays.

Position type: Full Time

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Core Work Activities

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

Comply with quality assurance standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Attention to customer service with a professional and pleasant personality.

Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perk

• Free On-Site Parking
• Uniform laundering, stipend for work shoes
• Complimentary meal and soft drink per shift
• Department celebrations
• Monthly associate recognition and reward programs
• Monthly cell phone stipend

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Grand Hyatt San Francisco | San Francisco , CA , US

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