Front Desk Agent

US Diversity Job Search; Truckee (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a Guest Service Associate for our California resort. You will welcome Owners and guests, assist with arrivals and departures, and share accurate information about the resort and area to create a personalized vacation experience.

Responsibilities include handling guest inquiries, maintaining professional appearance, and collaborating with team to meet service standards. Flexibility for evenings, weekends and holidays is required.

Qualifications

• Ability to greet guests and provide information with a friendly, professional demeanor.
• Flexibility to work a schedule that includes evenings, weekends, and holidays.

Responsibilities

• Welcome guests and Owners upon arrival and assist with check-in/check-out processes.
• Provide accurate information about the resort and surrounding area for a personalized vacation experience.
• Anticipate and address guest service needs; maintain confidentiality of information.
• Maintain professional appearance and adhere to policies; ensure safety and cleanliness of work area.
• Answer phone calls with proper etiquette and support team goals.

Skills

Customer service

Communication

Multitasking

Teamwork

Professional demeanor

Job description

Job DescriptionJOB SUMMARY

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Vacation Ownership might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

CORE WORK ACTIVITIES

• Follow company policies and procedures;
• report accidents, injuries, and unsafe work conditions to manager;
• ensure uniform and personal appearance are clean and professional;
• maintain confidentiality of proprietary information;
• protect company assets.
• Welcome and acknowledge guests according to company standards;
• anticipate and address guests' service needs;
• assist individuals with disabilities;
• thank guests with genuine appreciation.
• Speak using clear and professional language;
• answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships;
• support team to reach common goals;
• listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Job Requirements

#US HVO Resort Ops

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.