Front Office Agent- Year Round

Hyatt Hotels Corporation; Vail (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free meals

Free parking on-site

Sick pay

Discounted hotel stays

Retirement savings plan

Life Insurance

PTO 17 days

End of season ski pass bonus

Job summary

Grand Hyatt Vail, located at the base of Vail Mountain in Colorado, seeks a Front Office Associate to manage guest registration, communicate hotel services, and promote offerings. You will be the face of Hyatt, delivering warm, attentive service and handling payments while supporting guest inquiries and upsell opportunities.

The role emphasizes guest satisfaction, professional communication, and the ability to stand for extended periods.

Qualifications

• A true desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Handle guest registration and promote hotel services.
• Respond to guest inquiries and process payments.
• Be the face of Hyatt, delivering exceptional service at Front Office.

Skills

Customer service

Verbal communication

Written communication

Stamina

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options,comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.We care for people so they can be their best.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! The rate of pay for this position starts at $20.00/hour, with eligibility for upsell commissions.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Annual End of Season Ski Pass Bonus

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This application window is anticipated to be open at a maximum of 30 days from September 9th to October 8th or until a candidate is selected. Applications will be reviewed in the order in which they are received.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.

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