Union Guest Services Associate

Marriott Vacations; San Francisco (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Uniform laundering

Stipend for work shoes

Discounted meals

Monthly cell phone stipend

Job summary

Marriott Vacations Worldwide welcomes Owners and guests with warmth, delivering a personalized vacation experience from arrival to departure. As a Guest Service Associate you will respond to inquiries, assist with reservations, and uphold the resort's standards of service and hospitality.

You'll handle guest arrivals and departures, share local area information, and collaborate with a team to ensure smooth, attentive service.

Qualifications

• Experience delivering high-quality guest service.
• Ability to communicate clearly and professionally.
• Comfort with multitasking in a hospitality environment.

Responsibilities

• Greet guests and owners in a warm, professional manner.
• Assist with check-in/check-out and related inquiries.
• Provide accurate information about resort facilities and local area.

Skills

Customer service

Guest relations

Job description

JOB SUMMARY

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

CORE WORK ACTIVITIES

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

SITE PERKS

• Uniform laundering
• Stipend for work shoes
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Monthly cell phone stipend

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.