Unified Communications Technician I - On-Site Support

MassGenics, Inc.; Moorestown Township (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA) and FSA

Life Insurance

Pet Insurance

Disability insurance

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time and paid leaves

Employee Assistance Program (EAP)

Job summary

Innova Solutions in Moorestown, NJ is urgently hiring a Unified Communications (UC) Technician for a 6-month contract. The role covers installation, programming, testing and troubleshooting across on-premise, hosted and cloud UC environments.

Ideal candidate has an associate degree or certification and at least 2 years of UC experience, plus strong customer service and Blueprints reading skills. Valid driver’s license required. Competitive pay and benefits available.

Qualifications

• : Associate degree or certification in a technology services or technical discipline, or equivalent work experience.
• - Minimum 2+ years of experience with Unified Communications (UC) systems and Smart Hands support.
• - Proven ability to install, service, program, test, and troubleshoot UC systems.
• - Strong customer service and communication skills.
• - Ability to read blueprints, architectural, mechanical, and electrical documents.
• - Familiarity with PBX and legacy voice systems.
• - Demonstrated ability to complete work accurately and on time with minimal supervision.
• - Valid driver's license.

Responsibilities

• : Install and program UC platforms including Chat, Presence, Voice, Mobility, Audio, Web, Video, Desktop Sharing, Call Control, Speech Recognition, Unified Messaging, Email, and Digital Signage solutions.
• - Support Premise-Based, Hosted, and Cloud UC environments.
• - Perform installation, service, programming, testing, and troubleshooting of UC systems.
• - Troubleshoot point-to-point and point-to-colocation network applications.
• - Complete MACs on supported product lines.
• - Ensure customer satisfaction through professional interactions with customers.
• - Receive, plan, and prioritize daily jobs within territory.
• - Coordinate with operations team to complete projects and work orders.
• - Complete required documentation including time reporting and SLA records.

Skills

UC systems

Customer service

Communication

Blueprints reading

PBX familiarity

Driver's license

Education

Associate degree or tech certification

Job description

Innova Solutions in Moorestown, NJ is urgently hiring a Unified Communications (UC) Technician for a 6-month contract. The role covers installation, programming, testing and troubleshooting across on-premise, hosted and cloud UC environments.

Ideal candidate has an associate degree or certification and at least 2 years of UC experience, plus strong customer service and Blueprints reading skills. Valid driver’s license required. Competitive pay and benefits available.