UC Systems Technician – Premise, Hosted & Cloud

Black Box; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Black Box is seeking a UC technician to install, program and troubleshoot unified communications systems across Premise, Hosted, and Cloud environments. You will handle tasks from site installs to MACs, ensuring client satisfaction and adherence to SLAs.

Strong communication and blueprint-reading skills are essential for successful daily scheduling. Ideal candidates have 2+ years in UC, relevant certifications, and a valid driver's license.

Qualifications

• Associate degree or certification in a technology services discipline or equivalent experience.
• Minimum 2+ years’ experience with Unified Communications (UC) systems.
• Industry certifications preferred (Cisco CCNA Voice/Network, Microsoft MCSE, Avaya ACIS/ACSS/ACSE).
• Proven ability to install, service, program, test and troubleshoot UC systems.
• Strong customer service orientation with clear communication and diplomacy.
• Able to read blueprints and electrical/mechanical documents, with safety awareness.
• Valid driver’s license and ability to drive company vehicles.

Responsibilities

• Install and program UC platforms including Chat, Presence, Voice, Mobility, Audio, Video.
• Troubleshoot UC product platforms across Premise, Hosted and Cloud deployments.
• Complete MAC work orders and maintain accurate documentation.
• Ensure front-line customer satisfaction and professional client interaction.
• Receive and prioritize jobs/work orders daily within territory.
• Coordinate with North American Commercial Services team to complete projects.
• Document time reporting, work order progress and billing-related data.
• Inform management about procedures/status for decision making and OSHA compliance.

Skills

Customer service

Communication

Diagnostics

Problem solving

Reading blueprints

Driver's license

Education

Associate degree

UC certifications

Job description

Black Box is seeking a UC technician to install, program and troubleshoot unified communications systems across Premise, Hosted, and Cloud environments. You will handle tasks from site installs to MACs, ensuring client satisfaction and adherence to SLAs.

Strong communication and blueprint-reading skills are essential for successful daily scheduling. Ideal candidates have 2+ years in UC, relevant certifications, and a valid driver's license.