Unified Communications Delivery Manager

Corpay; Atlanta (GA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay is seeking a Unified Communication Delivery Manager to lead planning, coordination, and delivery of unified communications and contact center projects across our global enterprise. The role requires onsite work from our Peachtree Corners, GA office, with collaboration across engineering, operations, procurement, and external providers to ensure scope, schedule, and budget adherence.

You will manage multiple projects, produce weekly executive reports, translate technical updates into

Qualifications

• 6+ years of relevant technical project management experience, including experience leading complex, cross-functional technology deployments.
• Demonstrated experience managing technical projects involving unified communications, enterprise telephony, audio/video systems, or related IT infrastructure.
• Experience coordinating cross-functional teams, vendors, and geographically distributed stakeholders.
• Strong project scheduling, dependency management, risk management, and documentation skills.
• Ability to produce accurate executive reports and communicate technical issues in business terms.
• Experience with project management, presentation, spreadsheet, and service-management tools.
• Bachelor's degree in a related field or equivalent practical experience.

Responsibilities

• Leading multiple concurrent unified communications projects from requirements gathering and initiation through implementation, acceptance, and operational handoff.
• Developing and maintaining project schedules, milestones, dependencies, resource requirements, and deliverables in coordination with engineering teams.
• Establishing clear task ownership and completion criteria; following up on commitments and escalating overdue actions or delivery risks.
• Facilitating project kickoffs, recurring status meetings, technical coordination sessions, and stakeholder reviews.
• Maintaining project plans, action logs, risk and issue registers, decision records, and supporting documentation.
• Coordinating scope and schedule changes, communicating their impact, and securing required approvals.

Skills

Unified communications

Project management

Cross-functional coordination

Executive reporting

Risk management

Documentation

Business communication

Education

Bachelor's degree

Tools

Microsoft Teams Phone

Teams Rooms

NiCE

Job description

What We Need

Corpay is currently looking to hire a Unified Communication Delivery Manager. In this role, you will lead the planning, coordination, and delivery of unified communications and contact center projects across our global enterprise. Projects include audio/video conferencing deployments, contact center deployments, carrier transitions, and collaboration platform consolidations for acquisitions.

This role partners with engineering, operations, business stakeholders, facilities, procurement, and external service providers to deliver projects within approved scope, schedule, and budget. The successful candidate combines technical acumen with disciplined project management, proactive follow-through, and clear executive communication.

How We Work

As a Unified Communication Delivery Manager, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace at our Peachtree Corners, GA office location
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

Project Planning and Delivery

• Leading multiple concurrent unified communications projects from requirements gathering and initiation through implementation, acceptance, and operational handoff.
• Developing and maintaining project schedules, milestones, dependencies, resource requirements, and deliverables in coordination with engineering teams.
• Establishing clear task ownership and completion criteria; following up on commitments and escalating overdue actions or delivery risks.
• Facilitating project kickoffs, recurring status meetings, technical coordination sessions, and stakeholder reviews.
• Maintaining project plans, action logs, risk and issue registers, decision records, and supporting documentation.
• Coordinating scope and schedule changes, communicating their impact, and securing required approvals.

Executive Reporting and Stakeholder Communication

• Preparing and completing weekly executive project reports and communications covering accomplishments, upcoming milestones, schedule and budget status, risks, blockers, and decisions required.
• Translating technical updates into concise, business-focused summaries and presentation materials.
• Validating reported progress with delivery owners, ensuring completion status reflects actual deliverables and unresolved dependencies.
• Communicating schedule changes, service impacts, and escalation needs promptly.
• Preparing stakeholder announcements, migration notices, deployment instructions, and project handoff communications.

Vendor, Financial, and Operational Coordination

• Coordinating vendor proposals, statements of work, implementation schedules, and delivery commitments.
• Partnering with procurement and finance to track approvals, purchase orders, project expenditures, and change orders.
• Identifying equipment lead-time, staffing, and site-readiness risks that could affect delivery.
• Coordinating change-management requirements and implementation windows with technical owners.
• Ensuring support ownership, documentation, knowledge transfer, and outstanding-item tracking are established before operational handoff.
• Capturing lessons learned to improve deployment processes and project runbooks.

Qualifications & Skills

• 6+ years of relevant technical project management experience, including experience leading complex, cross-functional technology deployments.
• Demonstrated experience managing technical projects involving unified communications, enterprise telephony, audio/video systems, or related IT infrastructure.
• Experience coordinating cross-functional teams, vendors, and geographically distributed stakeholders.
• Strong project scheduling, dependency management, risk management, and documentation skills.
• Ability to produce accurate executive reports and communicate technical issues in business terms.
• Experience with project management, presentation, spreadsheet, and service-management tools.
• Bachelor's degree in a related field or equivalent practical experience.

Preferred Qualifications

• Experience leading global unified communications projects with platforms including Microsoft Teams Phone, Teams Rooms, and NiCE.
• Familiarity with number porting, SIP services, call routing, and compliance-recording project dependencies.
• Experience supporting global deployments, office relocations, acquisition integrations, and facilities or construction driven timelines.
• PMP, CAPM, PRINCE2, or comparable project management certification.

Benefits & Perks

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

#CORPAY

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.