2nd Level Support Consultant

Corpay; Sheffield (TX); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contrib.

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratudt

Career Progression

Job summary

Corpay is hiring a 2nd Line Support Specialist in the UK Product Support division, based in the Sheffield office. You will become a business expert on the software application and provide advice and expert problem solving to customers, reporting to the Head of Customer Operations and collaborating with cross-functional teams.

You will work in an agile sprint team, handle incidents and tickets, support new releases, train users, and help tailor configurations to client needs.

Qualifications

• Experience in customer-facing software support.
• Background in Application/Software Support, QA or UAT.
• Familiarity with TFS/JIRA/SQL Studio desirable.
• Degree or equivalent education required.

Responsibilities

• Provide expert advice and problem solving to customers using the business software.
• Manage software incidents and tickets, replicate and document incidents.
• Liaise between users and development/IT teams.
• Work in an agile sprint team, support testing for new features and releases.
• Understand customer requirements and configure solutions accordingly.
• Provide training and support for implementation, virtual or onsite.

Skills

Customer-facing support

Application support

QA/UAT testing

Agile development

Cross-functional collaboration

Communication skills

Problem solving

24/7 learning mindset

Education

Degree or equivalent

Tools

TFS/JIRA/SQL Studio

Job description

What We Need

Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.

Your role

What You’ll Be Doing

Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.

How We Work

• Assigned workspace in the Sheffield office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Providing expert advice, problem solving, and support to new and existing customers using the business software applications.
• Managing of software incidents and tickets, including replicating and documenting the incidents.
• Managing, facilitate, and liaise between the application users and development/technical IT teams.
• Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
• Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.

Qualifications & Skills

• Experience supporting business-critical software applications in a customer-facing environment.
• Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
• Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line).
• Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential.
• Degree or similar education.
• Strong communication skills.
• A passion to help and provide solutions.
• Experience working within Agile development environments and collaborating with cross-functional teams.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job‑related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.