Application Support Specialist

Corpay; Sheffield (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Free rewards and discounts via Gratdu

Career Progression

Job summary

Corpay is seeking an Application Support Specialist for a permanent role in the UK Product Support division, based in our Sheffield office. You will support r2c Online customers, manage service cases, and contribute to customer success through training and product quality support.

Reporting to the Head of Customer Operations, you will collaborate with other teams, log and resolve cases in Salesforce CRM, monitor performance, and assist with onboarding and implementation activities.

Qualifications

• Experience in application support, service desk, or similar customer-facing technical roles.
• Good understanding of system capabilities and limitations with technical awareness.
• Strong organisational and time management skills with the ability to prioritise workload.
• Customer-focused mindset with commitment to delivering high-quality support.
• Results-driven with strong attention to detail and accountability.
• Strong problem-solving skills with ability to identify and resolve issues efficiently.
• Ability to work collaboratively while taking ownership of responsibilities.
• Commercial awareness and understanding of business priorities.
• Innovative mindset with willingness to improve processes and suggest new solutions.
• Assertive, team player and multi-tasking ability.

Responsibilities

• Providing application support to r2c Online customers via web, email, and phone.
• Managing service cases from initial logging through to resolution within defined SLAs
• Logging and manage service cases using Salesforce CRM.
• Guiding customers on product functionality and best practices.
• Monitoring, track, and report on support performance, trends, and recurring issues.
• Logging, investigate, and elevate bugs and system issues as required.
• Monitoring system usage and identify customers needing additional support.
• Testing company products against specifications to ensure quality and performance.
• Supporting internal and external projects as required.
• Preparing, validate, and manage data for system imports and exports.
• Assisting with customer onboarding, adoption, and implementation activities.

Skills

Application support

Service desk

Customer-facing

Technical awareness

Organisational skills

Problem solving

Team collaboration

Commercial awareness

Process improvement

Multi-tasking

Tools

Salesforce CRM

Job description

What We Need

Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.

Your role

What You'll Be Doing

What We Need

Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.

How We Work

• Assigned workspace in the Sheffield office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Providing application support to r2c Online customers via web, email, and phone.
• Managing service cases from initial logging through to resolution within defined SLAs
• Logging and manage service cases using Salesforce CRM.
• Guiding customers on product functionality and best practices.
• Monitoring, track, and report on support performance, trends, and recurring issues.
• Logging, investigate, and elevate bugs and system issues as required.
• Monitoring system usage and identify customers needing additional support.
• Testing company products against specifications to ensure quality and performance.
• Supporting internal and external projects as required.
• Preparing, validate, and manage data for system imports and exports.
• Assisting with customer onboarding, adoption, and implementation activities.

Qualifications & Skills

• Experience in application support, service desk, or similar customer-facing technical roles
• Good understanding of system capabilities and limitations with technical awareness
• Strong organisational and time management skills with the ability to prioritise workload
• Customer-focused mindset with commitment to delivering high-quality support
• Results-driven with strong attention to detail and accountability
• Strong problem-solving skills with ability to identify and resolve issues efficiently
• Ability to work collaboratively while taking ownership of responsibilities
• Commercial awareness and understanding of business priorities
• Innovative mindset with willingness to improve processes and suggest new solutions
• Assertive, team player and multi-tasking ability.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.