Unified Communications Engineer

High Side Technology, Inc.; San Antonio (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

High Side Technology is seeking a Unified Communications Engineer to design, deploy, and support Navy collaboration systems, ensuring secure, reliable voice, video, and conferencing capabilities across mission-critical environments.

The role requires deep CUCM, VoIP, SIP, CMS, Jabber, Webex, and Teams expertise, plus security clearance. You will implement and troubleshoot voice/video endpoints, and advise on best practices for DoD networks.

Qualifications

• 5+ years of experience engineering, administering, and troubleshooting Cisco Unified Communications Manager (CUCM) in an enterprise environment.
• 5+ years of experience implementing, configuring, and supporting VoIP or IP telephony solutions, including SIP, SCCP, dial plans, and voice gateways.
• 3+ years of experience deploying and administering Cisco collaboration applications, including Cisco Jabber, Webex, Microsoft Teams, or Cisco IM & Presence.
• 3+ years of experience configuring, deploying, and supporting Cisco voice and video endpoints, including IP phones and Video Teleconferencing (VTC) systems.
• Experience administering Cisco Meeting Server (CMS) or other enterprise conferencing platforms.
• Experience troubleshooting voice, video, and collaboration issues using SIP, RTP, QoS, and call trace analysis.
• Active TS/SCI clearance required
• High School diploma or GED.
• Current DoD 8140 compliant cybersecurity certification (such as CompTIA Security+ CE or equivalent).

Responsibilities

• Design, deploy, and sustain Cisco voice, video, and conferencing solutions.
• Configure, integrate, and troubleshoot Cisco voice, video, and conferencing systems within enterprise networks.
• Ensure secure, reliable, and highly available collaboration services across mission-critical environments.
• Support Navy and DoD collaboration environments and modernization initiatives.
• Serve as a trusted technical advisor on Cisco collaboration technologies and DoD network deployments.

Skills

Cisco CUCM

VoIP

SIP

CMS

Jabber

Webex

Teams

VTC endpoints

Call tracing

QoS

TS/SCI clearance

Security clearance

DoD cybersecurity

Education

High School diploma

Bachelor's degree

Tools

VMware vSphere/ESXi

Cisco Unity Connection

Cisco Expressway

CUBE

SBCs

CMS

Job description

Description

High Side Technology is looking for a Unified Communications Engineer who can develop, deploy, and support the collaboration capabilities for the Navy. Reliable, secure communications are essential to mission success, but how can an organization ensure its voice, video, and collaboration infrastructure will support both current operations and evolving mission requirements? Designing, integrating, and sustaining enterprise collaboration solutions requires a combination of technical expertise and careful planning.

As a Unified Communications Engineer on our team, you'll use your expertise in Cisco Unified Communications Manager (CUCM), Voice over IP (VoIP), Session Initiation Protocol (SIP), voice gateways, dial plans, Cisco Meeting Server (CMS), and collaboration applications such as Cisco Jabber, Webex, and Microsoft Teams to support mission-critical communications. You will configure, integrate, and troubleshoot Cisco voice, video, and conferencing solutions while ensuring secure, reliable, and highly available collaboration services.

You'll apply your knowledge of Cisco collaboration technologies, voice and video endpoints, conferencing platforms, enterprise networking, virtualization, and IP communications to help deploy and sustain secure collaboration capabilities across classified environments. Working alongside a team of technical experts, you'll solve complex interoperability and operational challenges while supporting the modernization of Navy communications systems.

Your knowledge of Cisco collaboration technologies, enterprise networking, emerging communications platforms, and industry best practices will help optimize mission operations and improve user collaboration. Using your experience with voice, video, and collaboration technologies, you'll serve as a trusted technical advisor supporting mission-critical programs while helping the Department of Defense deploy next-generation communications capabilities.

Grow your career with us as we help modernize and secure the Navy's enterprise collaboration environment.

You Have:

• 5+ years of experience engineering, administering, and troubleshooting Cisco Unified Communications Manager (CUCM) in an enterprise environment.
• 5+ years of experience implementing, configuring, and supporting VoIP or IP telephony solutions, including SIP, SCCP, dial plans, and voice gateways.
• 3+ years of experience deploying and administering Cisco collaboration applications, including Cisco Jabber, Webex, Microsoft Teams, or Cisco IM & Presence.
• 3+ years of experience configuring, deploying, and supporting Cisco voice and video endpoints, including IP phones and Video Teleconferencing (VTC) systems.
• Experience administering Cisco Meeting Server (CMS) or other enterprise conferencing platforms.
• Experience troubleshooting voice, video, and collaboration issues using SIP, RTP, QoS, and call trace analysis.
• Active TS/SCI clearance required
• High School diploma or GED.
• Current DoD 8140 compliant cybersecurity certification (such as CompTIA Security+ CE or equivalent).

Nice If You Have:

• 3+ years of experience with enterprise network engineering, including routing, switching, VLANs, and QoS.
• Experience administering Cisco Unity Connection voicemail services.
• Experience with Cisco Expressway, Cisco Unified Border Element (CUBE), or Session Border Controllers (SBCs).
• Experience with VMware vSphere, ESXi, or other virtualized collaboration environments.
• Experience deploying and managing virtual appliances.
• Experience supporting classified Department of Defense collaboration environments.
• Bachelor's degree.
• Current Cisco Certified Specialist – Collaboration Core (CLCOR), CCNP Collaboration, or CCIE Collaboration certification.