Unified Capabilities (UC) NOC Technician III with Security Clearance

RMantra Solutions Inc.; Illinois; On-site; USD 70,000 - 100,000; Full time

Job summary

RMantra Solutions Inc. is seeking a Network Operations professional with DoD Top Secret clearance to manage and resolve complex network incidents.

The role emphasizes monitoring TDM and SIP trunks, coordinating with customers and stakeholders, and maintaining high network availability across UC and DRSN environments. Responsibilities include using Service Now for incident tracking, proactive alarm monitoring, and documenting incidents throughout lifecycle, with a requirement for 24×7 shift

Qualifications

• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) required before start.
• Able to work in a 24×7 shift environment.
• Active DoD Top Secret clearance required.
• High school diploma or equivalent with 2–4 years of relevant experience.

Responsibilities

• Create/update/resolve network issues using broad network archiect knowledge and Service Now.
• Notify contacts based on incidents across networks, circuits or locations.
• Operate and analyze customer circuits (TDM and SIP trunks).
• Engage with customers and stakeholders to maintain maximum network availability.
• Monitor network alarms across management tools and provide situational awareness.

Skills

Security+ CE

Security clearance

Shift work

MS Office

Cisco

Juniper

Education

High school diploma or equivalent

Tools

Incident management tools

Network monitoring tools

Job description

Primary Responsibilities

* Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
• Proactively monitor network alarms across platform specific network management tools.
• Support all customers to include providing global situational awareness support.
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• Proactively monitor network alarms across platform specific network management tools.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies
• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations. Minimum Qualifications: * Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Able to work in a 24×7 shift work environment.
• Must have an active DoD Top Secret security clearance.
• Requires general understanding of both voice infrastructure and IP network topologies. Desired Qualifications * Tech control facility or cyber transport experience
• Circuit actions experience
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.
• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core. Required Education & Experience: * Typically requires a high school diploma or equivalent and 2 – 4 years of prior relevant