Unemployment Insurance Supervisor (Adjudication)

Job & Family Services; Ohio; On-site; USD 45,000 - 51,000; Full time

Job summary

Job & Family Services in Ohio seeks a full-time Unemployment Insurance Supervisor (Adjudication) to oversee daily staff operations, coordinate complex unemployment claims, and ensure adherence to laws and performance goals. The role reports to ODJFS’s Office of Unemployment Insurance Operations and supports staff training and process improvements.

The position pays $33.32 per hour, with standard 8:00 AM–5:00 PM hours, and is located in Columbus/Akron/Dayton facilities. Travel may be required.

Qualifications

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).
• AND 12 months training or experience in supervisory principles/techniques.
• OR Completion of undergraduate core program in public or business administration AND 12 months training or expereince in supervisory principles/techniques.
• OR The equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans.
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims.
• Work with other supervisors across ODJFS to coordinate operations.
• Create and review procedures to ensure they follow all laws and regulations.
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals.
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise.
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules.

Skills

Management

Data Analytics

Program Management

Training

Collaboration

Customer Focus

Leading Others

Problem Solving

Time Management

Education

Public or Business Administration degree

Job description

Job Description - Unemployment Insurance Supervisor (Adjudication) (260007HO)

Unemployment Insurance Supervisor (Adjudication) ( 260007HO )

Organization

Job & Family Services

Agency Contact Name and Information : [e-mail]

Unposting Date

Oct 13, 2026, 3:59:00 AM

Primary Location

United States of America-OHIO

Compensation : $33.32

Schedule

Full-time

Work Hours : 8:00 AM - 5:00 PM

Union : Exempt from Union

Primary Job Skill

Management

Technical Skills : Data Analytics, Management, Program Management, Training

Professional Skills : Collaboration, Customer Focus, Leading Others, Problem Solving, Time Management

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Job Description

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc .

What You Will Do

• Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans
• Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims
• Work with other supervisors across ODJFS to coordinate operations
• Create and review procedures to ensure they follow all laws and regulations
• Review employee data and reports to ensure the team meets ODJFS and federal performance goals
• Monitor unemployment claim data for quality and workload levels, and correct issues as they arise
• Handle customer disputes and complaints, and clearly explain unemployment laws and rules

Recommended Skills

• Experience working with federal and state employment or unemployment programs
• Strong leadership, analytical and problem-solving skills
• Able to manage competing priorities and stay calm in a fast-paced environment

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: May be required for occasional meetings or trainings or other operational needs.

PN(s): 20034635

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The candidate, at minimum, must have the following:

Option 1:

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).
• AND 12 months training or experience in supervisory principles/techniques.

Option 2:

• Completion of undergraduate core program in public or business administration
• AND 12 months training or expereince in supervisory principles/techniques.

Option 3:

• The equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$33.32

$35.21

$37.09

$39.14

$41.31

$43.57

$45.35

$47.47

Annual

$69,306

$73,237

$77,147

$81,411

$85,925

$90,626

$94,328

$98,738

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Supplemental Information

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail].

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.