Unemployment Insurance Manager (Compliance)

State of Ohio - Job & Family Services; Kentucky; On-site; USD 47,000 - 63,000; Full time

Job summary

The Ohio Department of Job and Family Services seeks a Compliance Manager for the Office of Unemployment Insurance Operations to oversee the UI program integrity team and ensure audit work meets standards.

You will guide policy interpretation, monitor performance data, coordinate investigations, and collaborate with agency leadership to protect unemployment insurance programs.

Qualifications

• Experience overseeing compliance audit operations.
• Strong knowledge of UI program and unemployment laws.
• Proven leadership and staff supervision abilities.

Responsibilities

• Oversee daily compliance audit operations and plan audit activities
• Supervise staff, assign work, give direction and review performance
• Provide technical guidance on all phases of the compliance unit process
• Recommend, develop and interpret internal policies and state/federal laws and regulations
• Evaluate program performance by developing and analyzing performance data
• Advise UI leadership on policy issues and act as a liaison with other sections
• Respond to or oversee responses to sensitive and technical inquiries about unemployment laws and policies
• Prepare administrative reports, technical correspondence and written materials for leadership review
• Ensure accurate recordkeeping and monitor reports
• Participate in hiring decisions, give feedback, set goals, and conduct performance evaluations
• Approve or deny leave and recommend disciplinary actions when needed
• Create a team-focused culture that supports professional development and process improvement
• Lead staff trainings on policy updates, procedures, and program changes
• Facilitate staff meetings and discussions
• Approve or deny travel reimbursement requests

Skills

Management

Analyzation

Collaboration

Leading Others

Problem Solving

UI Program Knowledge

Staff Supervision

Job description

Organization

Job & Family Services

Agency Contact Name and Information : [e-mail]

Unposting Date

Oct 14, 2026, 3:59:00 AM

Primary Location

United States of America-OHIO

Compensation : $40.40

Schedule

Full-time

Work Hours : 8:00AM - 5:00PM

Union : Exempt from Union

Primary Job Skill

Management

Technical Skills : Management

Professional Skills : Analyzation, Collaboration, Leading Others, Problem Solving

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Job Description

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc .

What You Will Do

The Compliance Manager oversees the daily operations of the Unemployment Insurance (UI) Program Integrity Compliance team. This role ensures audit work meets performance standards and supports the agency's mission to protect the integrity of Ohio's Unemployment Insurance program. The Compliance Manager plays a key role in identifying and preventing Fictitious Employers from entering the UI system by using proactive oversight, data monitoring and strong audit and investigative practices.

• Oversee daily compliance audit operations and plan audit activities
• Supervise staff, assign work, give direction and review performance
• Provide technical guidance on all phases of the compliance unit process
• Recommend, develop and interpret internal policies and state/federal laws and regulations
• Evaluate program performance by developing and analyzing performance data
• Advise UI leadership on policy issues and act as a liaison with other sections
• Respond to or oversee responses to sensitive and technical inquiries about unemployment laws and policies
• Prepare administrative reports, technical correspondence and written materials for leadership review
• Ensure accurate recordkeeping and monitor reports
• Participate in hiring decisions, give feedback, set goals, and conduct performance evaluations
• Approve or deny leave and recommend disciplinary actions when needed
• Create a team-focused culture that supports professional development and process improvement
• Lead staff trainings on policy updates, procedures, and program changes
• Facilitate staff meetings and discussions
• Approve or deny travel reimbursement requests

Recommended Skills

• Knowledge of Unemployment Insurance (UI) program
• Knowledge of auditing, investigations, management, supervision and labor laws
• Strong communication, analytical, supervisory and management skills
• Skills in auditing and investigative work
• Ability to use advanced data analytics
• Intermediate Excel skills
• Strong report-writing abilities

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308