Unemployment Insurance Associate III (Hybrid) - Call Center

State of Maryland; Maryland; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Hybrid telework

Paid holidays

Leave benefits

State pension

Health plan

Job summary

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking qualified individuals for the full-time, permanent position of Unemployment Insurance Associate III in the Employer Call Center Unit of the Contributions Division. This role focuses on delivering high-quality customer service to Maryland employers and assisting with unemployment insurance contributions matters.

Hybrid telework up to two days per week is available, pending training completion and policy adherence.

Qualifications

• High school diploma or equivalent required.
• Three years of general clerical or call center experience working with the public directly.

Responsibilities

• Answer telephone calls and provide accurate information to Employers.
• Research information on employer inquiries regarding penalties and payments.
• Maintain accurate data for employers in BEACON.
• Respond to employer inquiries (written and phone) regarding account liability, classification, or coverage.
• Explain Unemployment Insurance laws, rules and regulations to employers and their representatives.
• Assist employers in activating accounts and creating usernames/passwords.
• Process employer inactivation requests and ensure full resolution in BEACON.

Skills

Customer service

Call center experience

Spanish helpful

Education

High school diploma

Tools

BEACON

Job description

The Maryland Department of Labor, Division of Unemployment Insurance, is seeking qualified individuals for the full-time, permanent position of Unemployment Insurance Associate III in the Employer Call Center Unit of the Contributions Division. This role focuses on delivering high-quality customer service to Maryland employers and assisting with unemployment insurance contributions matters.

Hybrid telework up to two days per week is available, pending training completion and policy adherence.