Unemployment Insurance Examiner (Adjudication)

State of Ohio; Columbus (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical coverage

Public retirement systems

Job summary

Job & Family Services in Columbus, Ohio is seeking an Unemployment Insurance Examiner (Adjudication) to build relationships with claimants and employers while applying federal and state rules to determine claim outcomes. The role emphasizes accuracy, communication, and problem solving in a fast-paced environment.

The position offers standard weekday hours, travel as needed, and a starting hourly wage of $24.88.

Qualifications

• 12 mos. exp. in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection).
• 6 mos. trg. or 6 mos. exp. in operation of personal computer.
• 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.

Responsibilities

• Build and maintain professional relationships with claimants, employers, and other adjudicators.
• Record and convey action taken on a claim to determine claim status.
• Input and make corrections to unemployment claim information.
• Use unemployment systems and software.
• Follow Federal, State, and ODJFS rules and regulations, policies, and procedures.
• Complete initial and ongoing training as required.
• Perform fact-finding and investigate claims issues.
• Determine appropriate action needed for claim resolution.
• Other duties as assigned.
• Engage with claimants and other stakeholders through in-person interactions to provide assistance, answer questions, and resolve claims issues.

Skills

Customer Service

Communication

Problem Solving

Time Management

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Unemployment Insurance Examiner (Adjudication)

Organization: Job & Family Services

Agency Contact Name and Information: [e-mail]

Compensation: $24.88

Schedule: Permanent - Full Time

Work Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

Who We Are

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage.

What You Will Do

• Build and maintain professional relationships with claimants, employers, and other adjudicators.
• Record and convey action taken on a claim to determine claim status.
• Input and make corrections to unemployment claim information.
• Use unemployment systems and software.
• Follow Federal, State, and ODJFS rules and regulations, policies, and procedures.
• Complete initial and ongoing training as required.
• Perform fact-finding and investigate claims issues.
• Determine appropriate action needed for claim resolution.
• Other duties as assigned.
• Engage with claimants and other stakeholders through in-person interactions to provide assistance, answer questions, and resolve claims issues.

Preferred Skills

• Basic mathematical skills (addition, subtraction, multiplication, and division).
• Strong interpersonal, verbal, and written communication skills.
• Effectively interacts with individuals at all levels, both internally and externally.
• Completes required documentation accurately and timely.
• Uses analytical thinking to identify facts, solve problems, and make sound decisions.
• Demonstrates self-motivation and efficiency.
• Works effectively in both office and field-based environments.
• Collaborates well with others while also working independently.
• Maintains a strong customer service focus.
• Analyzes and resolves complex problems.Applies policies and procedures appropriately to varying situations.
• Organizes and prioritizes work effectively.
• Performs well under pressure and within established deadlines.
• Takes initiative and works with minimal supervision.
• Demonstrates strong time management skills.

Location

This position will be headquartered in the James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.

Travel

Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

Pay Information

Starting salary for non-state employees will be the Step 1 of pay range 29. The current pay table can be found here: OCSEA Pay Schedule.

These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Why Work For The State Of Ohio

For a list of all the State of Ohio Benefits, visit our Total Rewards website !

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leaveEducation and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

12 mos. exp. in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) 6 mos. trg. or 6 mos. exp. in operation of personal computer 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.

• Or 4 courses in business administration, public administration, human services, or social sciences 6 mos. trg. or 6 mos. exp in operation of personal computer 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.
• Or equivalent of minimum class qualifications for employment noted above.

Job Skills:

Customer Service

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail].

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.