Unemployment Insurance Examiner (Integrity Support Unit)

State of Ohio; United States; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off and holidays

Education and development

Public retirement benefits

Job summary

The State of Ohio, specifically the Job & Family Services department, is seeking a customer service-focused professional to support unemployment insurance operations. The position involves handling claimant and employer interactions, reviewing claims, and updating systems with accurate information.

Responsibilities include researching and investigating claim issues, applying agency rules, and completing required training.

Qualifications

• 12 mos. exp. in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) 6 mos. trg. or 6 mos. exp. in operation of personal computer 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.
• Or 4 courses in business administration, public administration, human services, or social sciences 6 mos. trg. or 6 mos. exp in operation of personal computer 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.
• Or equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Communicate with claimants, employers, and other customers in a professional manner.
• Review claims and document actions taken.
• Enter and update unemployment claim information in computer systems.
• Use unemployment-related software and tools.
• Follow all federal, state, and agency rules, policies, and procedures.
• Complete required training.
• Research and investigate claim issues.
• Gather facts, solve problems, and determine the next steps to resolve claims.
• Perform other assigned duties as needed.

Skills

Customer Service

Communication

Attention to Detail

Time Management

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Job & Family Services

Agency Contact Name and Information: [e-mail]

Work Location: United States

Compensation: $24.88

Schedule: Permanent - Full Time

Work Hours: 8:00AM - 5:00PM

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Customer Service

Who We Are

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

The Compliance, Integrity Support Unit helps prevent and identify fraud related to unemployment insurance employer accounts and claims. Team members also support compliance efforts by researching and investigating issues such as tax avoidance (SUTA dumping), overdue accounts, fictitious employers, and employer account liability determinations.

• Communicate with claimants, employers, and other customers in a professional manner.
• Review claims and document actions taken.
• Enter and update unemployment claim information in computer systems.
• Use unemployment-related software and tools.
• Follow all federal, state, and agency rules, policies, and procedures.
• Complete required training.
• Research and investigate claim issues.
• Gather facts, solve problems, and determine the next steps to resolve claims.
• Perform other assigned duties as needed.

Daily tasks may vary depending on workload and customer needs.

Recommended Skills

• Basic math skills.
• Strong verbal and written communication skills.
• Ability to work well with a variety of people.
• Good recordkeeping and documentation skills.
• Strong problem-solving and analytical abilities.
• Self-motivated and able to stay productive.
• Comfortable working independently and as part of a team.
• Customer-service focused.
• Able to understand and apply policies and procedures.
• Organized with strong attention to detail.
• Able to manage time effectively and meet deadlines.
• Comfortable working under pressure.
• Takes initiative and requires minimal supervision.
• Flexible working in both office and non-office settings.

Additional Information

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Columbus Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron Ocasek - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Why Work For The State Of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

12 mos. exp. in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) 6 mos. trg. or 6 mos. exp. in operation of personal computer 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.

• Or 4 courses in business administration, public administration, human services, or social sciences 6 mos. trg. or 6 mos. exp in operation of personal computer 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving.
• Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Customer Service

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.