UI Professional V Supervisor (Internal Only) Repost UI Professional Benefits Supervisor

State of Maryland; Maryland; Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package

State Pension

401(k) and 457 plans

Health, dental and prescription plans

FSA

Credit Union

Job summary

Maryland Department of Labor in Cumberland, MD is seeking an UI Professional V-Supervisor (Internal Only) to oversee claims processing, interviews, and determinations in support of unemployment benefits and program integrity.

The role requires strong supervisory skills, knowledge of Beacon and MD Unemployment Insurance processes, and a commitment to customer service. This is a full-time, benefits-eligible position serving the Division of Unemployment Insurance.

Qualifications

• Eight years of experience in a public or private agency rendering and/or determining eligibility for a Human Service Program, or four years in admin/professional staff plus four years in such eligibility work.
• Bachelor's degree substitution with four years of experience in relevant work for required experience.

Responsibilities

• Coordinate and lead a unit of UI Professionals/Associates handling claims, questions, fact-finding and non-monetary determinations.
• Provide training and guidance on policies and procedures to meet internal and external goals.
• Review unemployment insurance claims and non-monetary determinations for accuracy and prevent improper payments/fraud.
• Supervise in-person and call center activities; monitor backlog and ensure timely payments.
• Develop metrics and report to leadership; arrange staff schedules based on workload and conditions.
• Train new staff on Beacon processes and conduct evaluations using PEP.

Skills

Beacon knowledge

Supervisory experience

Customer service

Organizational skills

PC software proficiency

Communication skills

Education

Bachelor's degree (or four years experience in lieu)

Job description

Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of

Introduction

The Maryland Department of Labor, (MD Labor), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional V-Supervisor (Internal Only) . THIS IS A REPOST. PREVIOUS APPLICANTS NEED NOT REAPPLY. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

GRADE

16

LOCATION OF POSITION

Cumberland, MD

Main Purpose of Job

Supervising employees who interview individuals applying for unemployment insurance benefits to obtain the necessary information to process claims in accordance with established guidelines to provide high-quality customer-focused services that regulate the distribution of unemployment insurance benefits, to support the economic stability of the state.

POSITION DUTIES

• Coordinate, review, and lead the effort and work of a unit comprised of UI Professionals/Associates responsible for taking and processing claims, answering claimant questions, conducting fact-finding interviews and completing non-monetary determinations in accordance with established guidelines.


• Provide feedback, guidance, and training to UI Professionals/Associates in current, complex departmental policies, procedures, and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.


• Examine and review unemployment insurance claims and/or non-monetary determinations for accuracy and completeness to minimize improper payments and prevent fraud. Investigate operational problems and propose solutions to management.


• Reviews and takes appropriate action on work items generated through the system.


• Contributes to the compilation of metrics information to report to leadership.


• May ensure that lower-level staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures.


• Examine and review unemployment insurance claims and/or non-monetary determinations for accuracy and completeness to minimize improper payments, prevent fraud.


• Travel to and work collaboratively with AJC staff and leaders.


• Supervise in-person and call center activities.


• Monitor reports to ensure that due process is not compromised by Adjudication backlog and that Unemployment Insurance payments are processed promptly.


• Schedule staff assignments based on claim load, call volume, Adjudication backlog, economic conditions and overall numbers of available staff.


• Coach and train employees to attain desired levels of performance.


• Monitor workload reports to ensure timely payment of benefits .


• Provide quality customer service and education to claimants, vendors, and employers.


• Develop and maintain harmonious working relationships with co-workers and support personnel to foster employee engagement.


• Train new employees in departm ental policies, procedures and programs. Provide quality customer service. Screen, interview and select UI staff in conjunction with the Director.


• Conduct staff meetings to provide instruction and to apprise staff of new and updated changes in current, departmental policies, procedures and programs .


• Compile and maintain legible, accurate records documenting the progress of individual staff and conduct and complete the evaluations of lower-level UI Professionals/Associates, utilizing the Performance Planning and Evaluation Program (PEP) process.

Minimum Qualifications

Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program.

Notes

• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.


• Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.

Desired Or Preferred Qualifications

• Knowledge of the MD Unemployment Insurance benefit system BEACON


• Prior supervisory experience


• Customer service experience


• Organizational skills


• Experience with personal computer and software applications


• Communication skills (both oral and written)

LIMITATIONS ON SELECTION

This recruitment is limited to current employees of the Maryland Department of Labor.

Special Requirements

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

For Positions That Require Bachelor/Master Degree Etc

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. [phone] or World Education Services Inc. 1-800-932-3897 or [phone].

Benefits

This is a full-time, permanent position and eligible for full State benefits, which include:

• Flexible hours and hybrid teleworking


• Paid holidays 12-13 per year


• Generous paid leave package (annual, sick, personal and compensatory leave)


• State Pension ("defined benefit" plan)


• Tax-deferred supplemental retirement savings plans (401(k) and 457)


• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services


• Flexible Spending Account plans for Health Care and Daycare


• State Employees Credit Union

U.S. Military Veterans may qualify for additional bonus points towards certification. A ny job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans' status.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

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