Unemployment Claims Specialist - Client Support & Compliance

Roman Health Pharmacy LLC; Cincinnati (OH); On-site; USD 31,423 - 33,902; Full time

Job summary

Roman Health Pharmacy LLC in Cincinnati, OH seeks an Unemployment Claims Associate to coordinate unemployment claims responses and guide clients on best practices with a strong emphasis on integrity and compliance. The role is on-site and focuses on timely, accurate claim handling.

The position requires managing claims, collaborating with client contacts, and staying up-to-date with unemployment processes while maintaining robust data in tracking software.

Qualifications

• High school diploma or equivalent preferred.
• Experience in office environment recommended but not required.
• Proficiency with Microsoft Office and ability to learn HRIS/CRM systems.

Responsibilities

• Manage and respond to unemployment claims within deadlines.
• Collaborate with client contacts on unemployment matters.
• Communicate with internal teams to address unemployment issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in unemployment call queue and aim for single-call resolution.
• Monitor and manage the unemployment email inbox.
• Review state portal correspondence as assigned.
• Maintain accurate client data in unemployment tracking software.
• Create tasks for unemployment POA administration when necessary.

Skills

Client support

Communication

Team player

Organizational skills

Learning HRIS

Education

High school diploma

Tools

Microsoft Office

HRIS

CRM

Adobe Acrobat

Job description

Roman Health Pharmacy LLC in Cincinnati, OH seeks an Unemployment Claims Associate to coordinate unemployment claims responses and guide clients on best practices with a strong emphasis on integrity and compliance. The role is on-site and focuses on timely, accurate claim handling.

The position requires managing claims, collaborating with client contacts, and staying up-to-date with unemployment processes while maintaining robust data in tracking software.