Unemployment Benefits Program Specialist

State of Illinois; Chicago (IL); On-site; USD 62,000 - 86,000; Full time

Job summary

The State of Illinois, through the Illinois Department of Employment Security (IDES), is seeking a Program Representative to provide unemployment insurance services, determine claims eligibility, and assist job seekers.

Ideal candidates have a four-year college degree in social/behavioral sciences or business, or equivalent state service experience; strong organizational and communication skills are essential for success in this role.

Qualifications

• Requires knowledge of unemployment insurance programs and eligibility.
• Strong organizational and communication skills for client service.
• Ability to travel and work with various programs and partners.
• Familiarity with federal and state employment laws is a plus.

Responsibilities

• Provide unemployment insurance benefits services and eligibility determinations.
• Assist clients with employment services and program information.
• Review and process claims, both routine and complex, ensuring accuracy.
• Advise clients on work attitudes, job referrals, and career resources.
• Maintain activity reports and document time charging.
• Perform other duties within the scope of the job duties.

Skills

Unemployment Insurance knowledge

Education

Four-year college degree (social/behavioral sciences or business)

Job description

The State of Illinois, through the Illinois Department of Employment Security (IDES), is seeking a Program Representative to provide unemployment insurance services, determine claims eligibility, and assist job seekers.

Ideal candidates have a four-year college degree in social/behavioral sciences or business, or equivalent state service experience; strong organizational and communication skills are essential for success in this role.