Unemployment Benefits Program Advocate

State of Illinois; Chicago, Northern (IL, KY); Hybrid; USD 57,000 - 80,000; Full time

Job summary

The Illinois Department of Employment Security (IDES) is seeking an organized Program Representative to support unemployment insurance benefits and job services. The role requires knowledge of state and federal UI laws and strong client service skills.

Responsibilities include reviewing claims, determining eligibility, advising clients, and maintaining timely activity reports. This salaried position offers in-office work in Chicago with competitive benefits.

Qualifications

• Requires four (4) years of college with academic background in social/behavioral sciences or business.
• Alternatives: two (2) years (3,000 work hours) as department intermittent staff with two (2) years college credits in social/behavioral sciences or business; or four (4) years (6,000 work hours) as department intermittent staff.

Responsibilities

• Serve as a Program Representative for the Illinois Department of Employment Security (IDES).
• Review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the IDES.
• Assist clients with various programs and services offered by IDES and partner agencies.
• Adjudicate monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims.
• Advise clients on work attitudes, habits, relationships and attire as related to a specific job referral.
• Establish and maintain activity reports to demonstrate work activity and detail time charging.

Education

Four years of college in social/behavioral sciences or business

Job description

The Illinois Department of Employment Security (IDES) is seeking an organized Program Representative to support unemployment insurance benefits and job services. The role requires knowledge of state and federal UI laws and strong client service skills.

Responsibilities include reviewing claims, determining eligibility, advising clients, and maintaining timely activity reports. This salaried position offers in-office work in Chicago with competitive benefits.