Unemployment Benefits Customer Service Specialist

State of Vermont; Montpelier (VT); On-site; USD 31,000 - 48,000; Full time

Job summary

State of Vermont is seeking an experienced UC Customer Service Representative I in Montpelier to support the Unemployment Insurance team. The role requires handling claimant interviews by telephone, assessing needs, and guiding them to appropriate reemployment resources.

On-site, with standard business hours and occasional overtime. Ideal candidates will have strong customer service experience and solid data-entry skills.

Qualifications

• Two or more years of direct customer service experience.
• Experience interpreting and applying rules/guidelines is a plus.
• Strong data entry or computer skills are required.

Responsibilities

• Interview claimants by telephone for unemployment benefits.
• Assess individual needs and refer to Career Resource Centers for reemployment services.
• Investigate eligibility issues and apply adjustments to cases as needed.

Skills

Customer service

Data entry

Interpersonal skills

Job description

State of Vermont is seeking an experienced UC Customer Service Representative I in Montpelier to support the Unemployment Insurance team. The role requires handling claimant interviews by telephone, assessing needs, and guiding them to appropriate reemployment resources.

On-site, with standard business hours and occasional overtime. Ideal candidates will have strong customer service experience and solid data-entry skills.