Program Representative

State of Illinois; United States; In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

The Illinois Department of Employment Security (IDES) seeks a Program Representative to serve the Chicago office, handling unemployment insurance claims eligibility determinations and employment services. The role involves reviewing and resolving benefit claims, adjudicating monetary and nonmonetary issues, and assisting clients with various employment and social service programs.

This position requires strong organizational skills and knowledge of federal and state employment and unemployment

Competenze

• Four years of college with background in social/behavioral sciences or business.
• Two years of experience as department intermittent staff member plus two years college credits in social/behavioral sciences or business.
• Four years of work experience as department intermittent staff member.
• Strong knowledge of federal and state employment and Unemployment Insurance (UI) laws.
• Experience assisting clients in employment service, social service, or related programs.

Mansioni

• Review and resolve unemployment insurance benefit claims.
• Adjudicate monetary and nonmonetary issues related to claims.
• Provide employment services and assist clients with social service programs.
• Assist clients with various employment-related services and programs.

Conoscenze

Knowledge of federal and state UI laws

Employment services experience

Strong organizational skills

Formazione

Four-year college in social/behavioral sciences or business

Descrizione del lavoro

The Illinois Department of Employment Security (IDES) seeks a Program Representative to serve the Chicago office, handling unemployment insurance claims eligibility determinations and employment services. The role involves reviewing and resolving benefit claims, adjudicating monetary and nonmonetary issues, and assisting clients with various employment and social service programs. This position requires strong organizational skills and knowledge of federal and state employment and unemployment insurance laws.

Key Qualifications

• Four years of college with academic background in social/behavioral sciences or business
• Two years of experience as department intermittent staff member plus two years college credits in social/behavioral sciences or business
• Four years of work experience as department intermittent staff member
• Strong knowledge of federal and state employment and Unemployment Insurance (UI) laws
• Experience assisting clients in employment service, social service, or related programs