Hybrid UI Claims Specialist

Employment Development Department; California (MO); Hybrid; USD 45,253 - 70,419; Full time

Benefits offered by this job

Health benefits

Retirement plan

Job summary

A state government agency in California seeks an Employment Program Representative to assist customers in a call center environment, processing unemployment insurance claims and providing excellent service. Ideal candidates will possess strong customer service skills, computer knowledge, and the ability to handle confidential information. This role offers a hybrid work schedule, a full-time limited term position, and opportunities for future advancement.

Qualifications

• Experience in customer service or call center environment.
• Ability to handle confidential information.
• Strong communication and teamwork skills.

Responsibilities

• Assist customers with unemployment insurance claims.
• Provide accurate and professional service.
• Manage calls efficiently to ensure customer satisfaction.

Skills

Customer service

Computer knowledge

Problem-solving

Education

High school diploma

Job description

A state government agency in California seeks an Employment Program Representative to assist customers in a call center environment, processing unemployment insurance claims and providing excellent service. Ideal candidates will possess strong customer service skills, computer knowledge, and the ability to handle confidential information. This role offers a hybrid work schedule, a full-time limited term position, and opportunities for future advancement.