Unemployment Benefits Operations Leader

Department of Labor; Virginia; Presencial; USD 62 000 - 88 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid holidays

Vacation leave

Sick leave

Resumo da oferta

The Maine Department of Labor is seeking a motivated leader to supervise one of our Unemployment Benefits units. As a Team Leader, you’ll guide day-to-day operations, support staff development, and ensure high-quality service for claimants and employers statewide.

You will co-manage teams across the state, coordinating resources, sharing best practices, and promoting consistent service delivery while aiming to meet federal performance standards.

Qualificações

• Bachelor's degree required; six years of management and/or adjudication experience may substitute education.
• Experience supervising or leading teams in high-volume customer service or administrative environments.
• Knowledge of unemployment security program laws, rules, and objectives.
• Strong communication, decision-making, and problem-solving abilities.

Responsabilidades

• Lead and manage a team of professional, technical, and clerical staff with coaching and evaluations.
• Plan unit operations and align resources to meet workload and federal standards.
• Drive process improvements to enhance service delivery and program efficiency.
• Oversee claim adjudication and benefit charge assessments for timely payments.
• Monitor performance data and prepare statewide reports to guide decisions.
• Interpret policy changes and provide guidance on unemployment benefits to staff.
• Collaborate across teams to coordinate resources and improve service delivery.
• Represent the Bureau in hearings and public outreach events.
• Apply HR practices in hiring, training, and staff development.

Conhecimentos

Team leadership

Process improvement

Policy interpretation

Communication

Performance management

Problem solving

Formação académica

Bachelor's Degree in Public or Business Administration, Economics, or related field

Descrição da oferta de emprego

The Maine Department of Labor is seeking a motivated leader to supervise one of our Unemployment Benefits units. As a Team Leader, you’ll guide day-to-day operations, support staff development, and ensure high-quality service for claimants and employers statewide.

You will co-manage teams across the state, coordinating resources, sharing best practices, and promoting consistent service delivery while aiming to meet federal performance standards.