Unemployment Benefits Team Lead

State of Maine; Augusta (GA); Presencial; USD 62 000 - 88 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13 paid holidays

Health Insurance Coverage

Parental leave

Public Service Student Loan Forgivenes

Resumo da oferta

The Maine Department of Labor's Bureau of Unemployment Compensation in Augusta, ME, seeks a Team Leader to supervise a high-volume benefits unit and drive service improvements for claimants and employers statewide.

You will coach staff, coordinate across teams, ensure timely benefit payments, analyze performance data, and implement policy changes in a collaborative, compliant environment. This role demands strong leadership and a commitment to public service.

Qualificações

• Bachelor’s degree in Public or Business Administration, Economics, or related field with six years of management experience.
• Directly related experience may substitute for the education requirement on a year-for-year basis.

Responsabilidades

• Lead and manage a team of professional, technical, and clerical staff with coaching and performance evaluations.
• Plan and prioritize unit operations, aligning resources with workloads and federal standards.
• Drive process improvement by analyzing workflows and recommending changes.
• Oversee adjudication and benefit charge assessments to ensure timely payments.
• Monitor performance data and prepare statewide reports for decision making.
• Interpret and implement policy changes for unemployment benefits.
• Collaborate across teams and agencies to enhance service integration.
• Represent the Bureau in formal settings including hearings and public events.
• Foster a respectful, compliant workplace through HR practices.

Conhecimentos

Leadership

Unemployment knowledge

Data & performance measures

Process improvement

Policy interpretation

Coaching & development

Cross-team coordination

Public speaking / representation

Formação académica

Bachelor's degree in Public or Business Administration, Economics, or related field

Six years of management experience

Descrição da oferta de emprego

The Maine Department of Labor's Bureau of Unemployment Compensation in Augusta, ME, seeks a Team Leader to supervise a high-volume benefits unit and drive service improvements for claimants and employers statewide.

You will coach staff, coordinate across teams, ensure timely benefit payments, analyze performance data, and implement policy changes in a collaborative, compliant environment. This role demands strong leadership and a commitment to public service.