Unemployment Benefits Team Lead

MaineGuide; Augusta (ME); Presencial; USD 62.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Parental Leave

Public Service Student Loan Forgivable

Retirement Plan

Descripción de la vacante

The Maine Department of Labor is seeking a seasoned Team Leader to supervise a statewide Unemployment Benefits unit. You will guide day-to-day operations, coach staff, and ensure timely, accurate benefit payments while driving process improvements and policy interpretation.

You will coordinate with other team leaders to align resources, monitor performance, and promote best practices across the department. This role emphasizes leadership in a high-volume environment and public service commitment.

Formación

• Bachelor's degree in public or business administration, economics, or related field; six years of management/investigation/adjudication personnel administration experience.
• Experience supervising teams in high-volume customer service environments.
• Knowledge of unemployment security program laws, rules, goals, and objectives.

Responsabilidades

• Lead and manage a high-volume unemployment benefits unit, coaching and evaluating staff.
• Plan and prioritize unit operations to meet fluctuating workloads and federal timeliness/quality standards.
• Drive process improvements to enhance service delivery and program efficiency.
• Oversee claim adjudication and benefit charge assessments for accuracy and timeliness.
• Monitor performance data and prepare reports to guide statewide decisions.
• Interpret and implement policy changes and provide guidance on unemployment benefits laws and procedures.
• Collaborate across teams and agencies to coordinate resources and improve service delivery.
• Represent the Bureau in hearings, court proceedings, and public outreach events.

Conocimientos

Leadership

Team supervision

Customer service

Policy interpretation

Educación

Bachelor's Degree in Public or Business Administration, Economics, or related field

Descripción del empleo

The Maine Department of Labor is seeking a seasoned Team Leader to supervise a statewide Unemployment Benefits unit. You will guide day-to-day operations, coach staff, and ensure timely, accurate benefit payments while driving process improvements and policy interpretation.

You will coordinate with other team leaders to align resources, monitor performance, and promote best practices across the department. This role emphasizes leadership in a high-volume environment and public service commitment.