Unemployment Benefits Eligibility Specialist

Department of Labor; Virginia; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

13 paid holidays

12 days sick leave

3+ weeks vacation leave annually

Health Insurance Coverage

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Public Service Student Loan Forgivenes

Job summary

Maine Department of Labor is hiring an Unemployment Compensation Eligibility Agent to determine initial and ongoing benefits eligibility. You will gather information, review records, and resolve issues for claimants, employers, and partners.

Work involves analyzing data, applying program rules, and communicating eligibility requirements clearly. The role supports public service with attention to accuracy and customer care, with a hybrid schedule and phased office attendance.

Qualifications

• Four-year education/experience combination showing skills in customer service and eligibility determinations.
• Ability to interview, gather information, and apply program rules to determine benefits.

Responsibilities

• Interview applicants to determine initial and ongoing eligibility for program benefits.
• Evaluate information and apply standards to establish eligibility and determine benefits.
• Explain eligibility requirements, rules, and rights to advise clients.
• Identify discrepancies to ensure accuracy and refer clients to relevant programs.
• Develop reports and participate in hearings to support the State's case.

Skills

Interviewing

Data gathering

Customer service

Information verification

Education

Bachelor's degree in Social Services or related field

Tools

Federal/state policy knowledge

Job description

Maine Department of Labor is hiring an Unemployment Compensation Eligibility Agent to determine initial and ongoing benefits eligibility. You will gather information, review records, and resolve issues for claimants, employers, and partners.

Work involves analyzing data, applying program rules, and communicating eligibility requirements clearly. The role supports public service with attention to accuracy and customer care, with a hybrid schedule and phased office attendance.