Underground Utility Locating Supervisor

ACRT, Inc.; Worcester (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Cell phone allowance

Boot allowance

Daily per diem

Job summary

Bermex, Inc. is seeking a Line Locator Supervisor to oversee underground utility locating operations in Worcester, MA. You will lead a team of Line Locator Technicians, manage daily tickets, ensure safety, quality, and regulatory compliance, and partner with Operations and HR to address performance issues.

Strong leadership, field supervision, and OQ maintenance are essential. This full-time role offers a company vehicle, equipment support, and comprehensive benefits.

Qualifications

• Education: High School Diploma or GED
• Age: Must be 21 years of age or older
• Driver's License: Must possess a valid driver's license and meet applicable company driving requirements
• Experience: Minimum of 3 years of experience in damage prevention, utility line locating, or a related field
• Previous supervisory, team lead, or other demonstrated leadership experience
• Current or previous applicable Pipeline Operator Qualification (OQ) training, with the ability to meet and maintain required OQ qualifications for the position
• Working knowledge of utility locating practices, 811/ticket management processes, safety procedures, and applicable regulatory requirements
• Ability to read and interpret utility maps, prints, work tickets, and other technical documentation
• Ability to effectively supervise, coach, and hold employees accountable for safety, quality, productivity, attendance, and performance expectations
• Ability to prioritize and manage daily ticket workload and adjust resources based on operational needs
• Ability to conduct field observations and audits and identify safety, quality, or performance concerns
• Ability to use smartphones, tablets, computers, ticket management systems, and other electronic applications required for the position
• Strong troubleshooting, problem-solving, and decision-making skills
• Ability to accurately maintain records, reports, and employee documentation
• Ability to communicate professionally and effectively with employees, customers, clients, and management
• Ability to work independently and make sound decisions in a fast-paced field environment
• Ability to meet applicable drug and alcohol testing requirements

Responsibilities

• Supervise, coach, and provide day-to-day guidance to a team of Line Locator Technicians
• Set clear expectations for safety, quality, productivity, attendance, and professional conduct
• Monitor employee performance and provide timely coaching and feedback
• Conduct performance evaluations and support employee training and development
• Partner with Operations and HR, as appropriate, to address employee performance and conduct concerns
• Support the onboarding and field training of new employees
• Oversee daily ticket assignments, workload, and completion to ensure operational and client expectations are met
• Monitor safety, productivity, work quality, and timely ticket completion
• Conduct routine field observations and audits to verify work quality and compliance
• Troubleshoot and resolve field, equipment, and technical issues
• Ensure locating equipment, vehicles, and tools are maintained in safe working condition
• Assist with field operations as business needs require
• Maintain accurate records of completed work, tickets, photographs, audits, and other required documentation
• Prepare and submit reports related to team activities, productivity, quality, performance, incidents, and operational concerns
• Utilize computerized systems to track work assignments, employee performance, inventory, and other operational information
• Ensure required documentation is complete, accurate, and submitted within established timeframes
• Address customer and client questions or concerns related to locating work
• Coordinate with internal teams to resolve service issues and support operational needs
• Communicate professionally with customers, clients, contractors, and other stakeholders
• Provide technical guidance related to locating activities when appropriate
• Monitor inventory of locating equipment, tools, and other operational supplies
• Coordinate equipment and material needs to support field operations
• Help ensure company equipment and resources are appropriately maintained, tracked, and utilized

Skills

Leadership

Safety focus

Organization

Time management

Communication

Problem solving

Detail orientation

Independent work

Decisiveness

Education

High School Diploma or GED

Tools

Ticket management systems

GPS/field service tools

Smartphones/tablets/computers

Job description

Bermex, Inc. is seeking a Line Locator Supervisor to oversee underground utility locating operations in Worcester, MA. You will lead a team of Line Locator Technicians, manage daily tickets, ensure safety, quality, and regulatory compliance, and partner with Operations and HR to address performance issues.

Strong leadership, field supervision, and OQ maintenance are essential. This full-time role offers a company vehicle, equipment support, and comprehensive benefits.